Listings and reputation management at Goshen Health through a single source of truth
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How Goshen Health improved physician ratings and expanded its online footprint through a single source of truth

Goshen Health had been working with an external vendor for listings management, but the team found the experience to be far from easy. They were frustrated with ongoing communication issues, errors in the data, unsatisfactory profile presentation, and its underdeveloped reputation tool.

Doctor.com helped me understand the value of working with them without pressuring me like many other vendors have done in the past.

Eventually, Goshen Health decided to cut this vendor loose, and Doctor.com stepped in for listings and reputation management. They quickly realized that Doctor.com is much more than a vendor and could offer a true partnership to the health system. “I was very skeptical, having dealt with many vendors that seem to promise the same thing,” says Julie Mohney, Goshen Health’s community outreach data specialist. “Doctor.com helped me understand the value of working with them without pressuring me like many other vendors have done in the past. They educated me on the process at large and how their solutions could best meet our needs.”

Seeing results and marketing doctors in real time

Doctor.com’s listings management solution works around the clock to identify and correct any data errors. As Goshen Health approaches error-free listings, the health system is also expanding its reputation: Not only have they collected thousands of reviews, but out of the 84 physicians who have been reviewed, nearly half have 5 stars, 70 have 4 stars or higher, and they enjoy an average 4½-star rating overall.

To see how Doctor.com helps Goshen Health achieve their goals with listings and reputation management, check out the case study here.

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