Privacy Policy | Doctor.com
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Privacy Policy

We value your right to privacy. This policy governs the collection of personal information through the Doctor.com website (“Website”), the related platform (the “Platform”) and Health Platforms Group Inc. and its subsidiaries’ (dba Doctor.com) services generally (collectively, the “Services”). This policy describes the types of information we may collect from visitors and how that information is used. Please read this policy carefully before providing us with any personal information. If you have questions about this policy, please contact us.

We may collect personal information from you under a variety of circumstances as allowed by applicable law, including to:

  • Provide you services that you request;
  • Analyze and develop products and services, and improve our business practices;
  • Facilitate communications between patients and providers;
  • Build and maintain a database of healthcare providers and related data, for use within our products and services and those of our business partners;
  • Market to you through e-mail newsletters, targeted advertising, and other marketing activities;
  • Conduct administrative tasks, including security improvement and fraud prevention.

The policy was last updated as of the date above and this represents the current policy in effect and governing all personal information collected both before and after this date (see below section Changes to this Privacy Policy).

BY ACCESSING OR USING THE SERVICES, YOU AGREE TO THE PRACTICES AND POLICIES OUTLINED IN THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, YOU CANNOT USE THE SERVICES. IF YOU USE THE SERVICES ON BEHALF OF SOMEONE ELSE (SUCH AS YOUR CHILD) OR AN ENTITY (SUCH AS YOUR EMPLOYER), YOU REPRESENT THAT YOU HAVE THE AUTHORIZATION FOR OR ARE AUTHORIZED BY SUCH INDIVIDUAL OR ENTITY TO ACCEPT THIS PRIVACY POLICY ON SUCH INDIVIDUAL’S OR ENTITY’S BEHALF.

Information we collect

Unregistered users/users who do not create an account

If you do not register with Doctor.com or create an account, then the information we collect from you is limited. We log your IP address in order to help diagnose problems with our server, administer the Website and track usage statistics. Your IP address may vary each time you visit, or it may be the same. We may also record inputs you make to our Services, including data entered and clicks made on your computer or device. It would be extremely difficult for us to identify you through your IP address, and we make no attempt to do so. If you reached our site by clicking on a link or advertisement on another site, we may log that information. All of this information is collected and used only in the aggregate.

We may place a small “cookie” file on your computer’s hard drive. A cookie may contain information that allows us to track your path through our Website and to determine whether you have visited us before. Unless you register with us, the cookie contains no personally identifiable information. We use cookies to improve or tailor the Services or customize advertisements by tracking navigation habits, measuring performance, storing authentication status so re-entering credentials is not required, customizing user experiences with the Services and for analytics and fraud prevention. You may elect not to accept cookies by changing settings in your browser. For more information on cookies, visit http://www.allaboutcookies.org.

From time to time our Website also may run usability testing to help us improve the functions of the site for all users. This may include recording random tests that track users’ actions and movements on specific pages of the Website. Our usability tests do not record fields that have personally identifiable information entered by users in this Website. Our tests are also contained to our Website and we do not track users behavior on other websites.

Doctor.com may also use “Web Beacons” in our correspondence with you, for example via “tracking pixels.” The information collected by Web Beacons allows us to analyze how many people are using the Services, using selected publishers’ websites or opening e-mails, and for what purpose, and also allows us to enhance our interest-based advertising delivered to you.

Doctor.com may use third parties to help track activity or response to promotion or trends. In some cases, this may occur when you click on a link or an advertisement on the Website or in an e-mail or newsletter and your browser may be momentarily directed to the website of a third party and such redirection might occur fast enough that it is not apparent to you.

Registered users

If you choose to register with us by creating an account or otherwise submitting information to us, in addition to information that we collect above you’ll be able to add content to certain areas of our Website and also participate with more of our site features. For example, you may enhance your listing or you may participate in additional community or posting features. You can provide your e-mail address to receive newsletters and other information. You can also request or book appointments and interact with healthcare providers. If you register with us, we will collect personal information from you in addition to the non-personal information described above.

Information that we may collect includes but is not limited to:

  • Personal and professional information voluntarily shared by you. When you access our Website or Services, we may ask you to provide us with certain information that personally identifies you or could be used to personally identify you;
  • Protected health information (“PHI”) which under a federal law called the Health Insurance Portability and Accountability Act (“HIPAA”) includes some demographic, health and/or health-related information that Doctor.com collects on behalf of its Provider and other health care related clients as part of providing the Services. (We treat protected information in accordance with the law and with commercially reasonable security best practices elaborated herein);
  • Billing, collection and payment information;
  • Information you provide to our employees and contractors, in-person, by phone, and electronically;
  • Certain traffic data when you use the website or services, such as IP address, domain server, type of device being used, web browser, geolocation information, and other statistics and information associated with your use of the services;

The information we collect may vary, but we only collect the information that you manually enter into our forms or otherwise authorize us to collect. We may store all or some of that information our servers or in a cookie file on your hard drive, so that our system will recognize you each time you visit our site. In that way, we can save your preferences from visit to visit and present you with a customized Website, without requiring you to log into our site every time you visit. The information that you provide will also be used to enhance your listing if you have one with our Services such that the public can better learn about you. To improve our Services and enhance personalization, we may periodically obtain information about you from other independent third-party sources and add it to your registration information. Additionally, authorized personnel may update your registration information to reflect any new information included in communications received from you.

If you reach our site through one of our partners and you choose to register with us, we may be required to give our partner your registration information.

If you conduct personalized provider searches, we will collect personal information from you regarding your personal health, medical concerns, health insurance, and preferences about service providers and treatments, which will be used to provide the Services. We may also collect personal information from you if you utilize our appointment or scheduling functionality on our Website or Platform.

How we use the personal information we collect

We may use information that is neither Personal Information nor Protected Health Information (PHI) including non-PHI Personal Information that has been de-identified and/or aggregated to better understand who uses Doctor.com and how we can deliver a better experience.

We use information, including Personal Information, to provide the Services and to help improve the Services and your experience. Such use may include:

  • Providing you with the products, services and information you request, such as listing syndication for providers and appointment scheduling for patients;
  • Responding to correspondence that we receive from you;
  • Developing new Services or changes to our current Services
  • Contacting you when necessary or requested, including to remind you of an upcoming appointment;
  • Providing, maintaining, administering or expanding the Services, performing business analyses, or for other internal purposes to support, improve or enhance our business, the Services, and other products and services we offer;
  • Selling or licensing non-protected information and other aggregated, de-identified information to third party business associates of Doctor.com to improve their databases and services;
  • Customizing or tailoring your experience of the Services, which may include sending customized messages or showing you more relevant sponsored results on our communications;
  • Notifying you about certain resources or services we think you may be interested in learning more about;
  • Sending you information about Doctor.com or our products or Services;
  • Sending e-mails and other communications that display content that we think will interest you and according to your preferences;
  • Combining information received from third parties with information that we have from or about you and use the combined information for any of the purposes described in this Privacy Policy;
  • Showing you advertisements, including interest-based or online behavioral advertising;
  • Using statistical information that we collect in any way permitted by law, including from third parties in connection with their commercial and marketing efforts; and
  • Fulfilling our legally required obligations, such as preventing, detecting and investigating security incidents and potentially illegal or prohibited activities.

Registering allows you to personalize our Website and Services so that it is most useful to you. If you are a provider, it allows you to edit and enhance your profile. Registering also allows you to log in to the Website and the Platform to personalize your experience and gain access to information you may have stored during previous use of the Services. We may use your personal information to periodically contact you with news or important information, to provide you with other information or invitations related to your membership, and to request your feedback on our Website and Services. In addition to these periodic updates, we may e-mail you additional marketing materials that you have requested or that we believe would be of interest to you based upon information you’ve provided . These marketing materials might include opt-in newsletters and partner offers. If you receive a marketing e-mail or fax communication from us it will include an opt-out and you can opt-out at any time from marketing communications. If you do not want to receive a Service communication that is part of our Service delivery, then you must discontinue use of that Services.

Disclosure of your personal information

We may disclose your personal information in order to deliver the services you request from us, our business partners and our associates.

We may share your personal information with service providers, if you authorize us to do so by using our online appointment scheduling service, or if you use any other tool or feature of the Services that involves exchanging information with a healthcare provider. Service providers may be subject to certain obligations of patient confidentiality pursuant to HIPAA, and are solely responsible for meeting all applicable HIPAA obligations when the information is in their custody.

We also may share your personal information with third-parties engaged to provide services to us (such as market research firms, marketing services providers and advertising agencies). We will ensure those parties agree to use any such personally-identifiable data solely for the purpose of providing the specified services to us. We may also share personal information that is de-identified and aggregated with third parties who are not providing services to us, who may utilize such personal information for advertising, data analysis, and analytics purposes.

The company uses various third-party data solutions, such as Salesforce.com and Amazon Web Services, which may store data web collect on their servers (the “cloud”). We consider the security practices and reputation of third party services that we trust with your personal information.

We must cooperate with legal authorities, and may in some circumstances be required to disclose personally identifiable information in response to requests from law enforcement authorities, or in response to a subpoena or other legal process. We can turn over information about you if we believe we must in order to prevent a violation of the law, and by accepting this policy, you consent to our doing so, in our sole discretion. You also consent to our disclosing information about you in the course of legal proceedings if we are legally required to do so, if we reasonably believe that doing so may mitigate our liability, or if doing so will assist us in enforcing our legal rights. We also may share your information in connection with a corporate transaction, such as a divestiture, merger, consolidation, or asset sale, and in the unlikely event of bankruptcy.

Storage and Security of Information

We use commercially reasonable efforts to implement all generally accepted, industry-standard best practices for the protection of personal information. However, no website or platform is entirely secure, and we cannot guarantee that your personal information will not be intercepted or accessed by others. While we have taken commercially reasonable precautions to protect the personal information that you provide to us, you should exercise discretion in what you provide to us, as there is always a risk that our Services may be compromised via a malicious attack, a system failure, a human error, or another vulnerability, which could result in the disclosure of personal information to third parties.
Any third parties that we share personal information with will be solely responsible for securing any personal information that they receive from us. All such personal information will be protected in accordance with such third parties’ security practices and procedures then in-effect.

SMS (Text) Messaging & e-mail

Doctor.com does not engage in any activities that violate anti-spam laws and regulations including the CAN SPAM Act of 2003, the Telephone Consumer Protection Act, and the Do-Not-Call Implementation Act (or any similar or analogous anti-spam, data protection, or privacy legislation in any other jurisdiction). We do not violate industry standards, any third party policies including all of the applicable guidelines published by the CTIA, the Mobile Marketing Association, or any other accepted industry associations, carrier guidelines (or any similar or analogous industry standards, third party policies or requirements in any other jurisdiction), or any usage requirements. By using the Services and accepting the Doctor.com Terms of Service located at https://doctor.com/terms-of-service which incorporates in full this Privacy Policy, you acknowledge that SMS/text messaging and e-mail are unencrypted, insecure means of communication. You further consent to allow us to communicate with you on your healthcare providers behalf by SMS/text messaging and e-mail to be reminded of an appointment, to give feedback on your experience, and to received general health reminders/information. If at any time you provide e-mail or text information at which you may be contacted, you consent to receiving appointment reminders, feedback and review requests, and other healthcare communications/information at that e-mail address or text number.

Billing Information

Financial information including credit card and bank account information, and other such billing information is not stored on Doctor.com servers or in any Doctor.com databases unless you provide your billing information to us outside of our normal online secure billing process on the Doctor.com Website. When you submit information during checkout on the Doctor.com Website, the information is encrypted and sent encrypted via a Secure Socket Layer (SSL) connection to be processed by a secure third-party payment processing service such as Stripe. Unless required by legal authorities, Doctor.com will never share or disclose this information with any third-party aside from Doctor.com’s payment processors, merchant accounts, and data security services.

Security of your personal information

Any information we collect from you will be collected pursuant to an SSL-secured connection. We use commercially reasonable efforts to implement all generally accepted, industry-standard best practices for the protection of personal information. However, no website or platform is entirely secure, and we cannot guarantee that your personal information will not be intercepted or accessed by others. While we have taken commercially reasonable precautions to protect the personal information that you provide to us, you should exercise discretion in what you provide to us, as there is always a risk that our Website or Platform may be compromised via a malicious attack, a system failure, a human error, or another vulnerability, which could result in the disclosure of personal information to third parties.

Any third parties that we share personal information with will be solely responsible for securing any personal information that they receive from us. All such personal information will be protected in accordance with such third parties’ security practices and procedures then in-effect.

Service Providers

Service providers may be subject to certain obligations of patient confidentiality pursuant to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), and are responsible for meeting applicable HIPAA obligations.

HIPAA

Certain information that Doctor.com collects about its users may constitute protected health information (“PHI”) which is governed by HIPAA, which restricts how PHI is used and disclosed. You may be asked to agree to a HIPAA Authorization while using Doctor.com’s Services in order to access a particular feature or service. If you choose to agree to the HIPAA Authorization, you agree that Doctor.com may use your PHI in the same way it uses and discloses your Personal Information that is not PHI. To the extent any provision in the Doctor.com Authorization is inconsistent with this Privacy Policy or other provisions of the Agreement, then the provision in the HIPAA Authorization only controls with respect to your PHI.

Where Doctor.com is a Business Associate of a Covered Entity, Doctor.com’s conformity with HIPAA is as described at www.doctor.com/baa.

Controlling your Personal Information & Notifications

Many of our services and software allow you to configure what data is stored in our databases and the notifications you receive. Still, we may retain personal data about you even if it is not displayed in locations that you control through our user interfaces. You may request a deletion of your personal information from our databases. Please allow several weeks to process such requests.

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked. If a website operator elects to respond to a particular DNT signal, the website operator may refrain from collecting certain Personal Information about the browser’s user. Not all browsers offer a DNT option and there is currently no industry consensus as to what constitutes a DNT signal. For these reasons, many website operators, including Doctor.com, do not proactively respond to DNT signals. For more information about DNT signals, visit http://allaboutdnt.com.

Newsletter e-mails, Faxes, and Postal Mail We Send to You

At registration and at various times as you use our Services, you will be given the option of receiving recurring informational/promotional newsletters via e-mail from Doctor.com and/or directly from carefully chosen third parties. At any time you may choose to Opt-In to receiving additional promotional e-mails from Doctor.com. In order to subscribe to Doctor.com newsletters via e-mail, you must provide us with your contact information, such as your name and e-mail address. You can unsubscribe from the newsletters at any time by clicking on the “unsubscribe” link at the bottom of any e-mail newsletter or by contacting us. Once you have submitted your unsubscribe request, please allow five business days for it to be processed and for your e-mail address to be removed from our list. Doctor.com may use third parties to help track activity or response to promotion or trends. In some cases, this may occur when you click on a link or an advertisement on the Website or in an e-mail or newsletter and your browser may be momentarily directed to the website of a third party and such redirection might occur fast enough that it is not apparent to you.

E-mails, Faxes, and Postal Mail You Send to Us

This Privacy Policy does not apply to content, business information, ideas, concepts or inventions that you send to us by e-mail, fax, or postal mail. If you want to keep content or business information, ideas, concepts or inventions private or proprietary, do not share such information with Doctor.com.

Service Visitors from outside the United States

Doctor.com and its servers are located in the United States and are subject to the applicable state and federal laws of the United States. Those who choose to access the Service do so on their own initiative and at their own risk, and are responsible for complying with all local laws, rules and regulations. We do not represent or warrant that the Service, or any part thereof, is appropriate or available for use in any other jurisdiction. If you choose to access or use the Service, you consent to the use and disclosure of information in accordance with this privacy policy and subject to such laws.

Changes to this Privacy Policy

We reserve the right to change this policy should we deem it advisable to do so. We will always post the latest date indicating the most current policy in effect. Any update will automatically apply so we encourage you to review the privacy policy on your continued uses of the Services. If we make material changes that will affect personal information we have already collected from you, we will make reasonable efforts to notify you of the changes and give you the opportunity to amend or cancel your registration.

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