Raquel A Vasquez, PA-C

“Doctor was extremely nice and ex...”

Doctor was extremely nice and explain all our concert

“- Did not address our concern re...”

- Did not address our concern re: buzzing/tinnitus- Did not discuss pros/cons of 3.5 months of Flonase use vs any alternatives to reduce fluid in one ear (especially in light of recommendation to limit to 2 months for young kids and concerns re effects on growth)- Turned exam chair around when going in to remove ear tube so parent could not see; failed to provide any explanation to patient of what this process would be like for them; when parent asked what it would it would be like, provider just answered "It's fine, mom." from behind the chair, then quickly continued with process. My kid, like many, likes to know in advance what will happen to them and I try to advocate diplomatically for them. It did not feel possible in this case. - Provider kept prompting kid to answer questions and lightly teased them for not having a voice (in a situation that was already a bit overwhelming for them).- some of these issues are obviously related to the systemic time constraints around visits-hard to solve. Others are more related to cultivating respect for pediatric patients and could probably be improved easily.

“Excellent communication....”

Excellent communication.

“Excellent...”

Excellent

“Good experience...”

Good experience

“Very good experience...”

Very good experience

“Excellent care...”

Excellent care

“She was no compassionate at all ...”

She was no compassionate at all about my condition/situation. I had many questions about how the negative pressure in my ear would be resolved and she was getting obviously irritated. She had no concern for assuaging my concerns as it was apparent she thought I should just accept what she says that there's nothing to be done about the situation.

“Everyone was really nice....”

Everyone was really nice.

“She was wonderful. Took all the ...”

She was wonderful. Took all the time I needed and answered every question and concern thoroughly and patiently.