Marissa Kleffman Underwood, FNP

University	Degree	Focus	Graduated
East Carolina University College of Nursing (Professional School)	Other Degree	Master of Science in Nursing	Not Specified

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Review by Anonymous on July 31, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 07/31/2025

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Review by Anonymous on May 20, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very bad, My provider does not l... ”

Very bad, My provider does not listen to my concerns about me.

Verified Patient

“Very bad, My provider does not l...”

Very bad, My provider does not listen to my concerns about me.

Anonymous 05/20/2025

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Review by Anonymous on May 19, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very personable, well informed, ... ”

Very personable, well informed, detail oriented, caring about patient and health concerns.

Verified Patient

“Very personable, well informed, ...”

Very personable, well informed, detail oriented, caring about patient and health concerns.

Anonymous 05/19/2025

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Review by Anonymous on May 06, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She is a caring provider and she... ”

She is a caring provider and she is very informative.

Verified Patient

“She is a caring provider and she...”

She is a caring provider and she is very informative.

Anonymous 05/06/2025

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Review by Anonymous on April 15, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Kleffman-Underwood is an excelle... ”

Kleffman-Underwood is an excellent listener and often offers multiple options for addressing concerns.

Verified Patient

“Kleffman-Underwood is an excelle...”

Kleffman-Underwood is an excellent listener and often offers multiple options for addressing concerns.

Anonymous 04/15/2025

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Review by Anonymous on May 20, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Best medical care experience I'v... ”

Best medical care experience I've had in years.

Verified Patient

“Best medical care experience I'v...”

Best medical care experience I've had in years.

Anonymous 05/20/2025

Open full review

Review by Anonymous on May 20, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Over and above for what they do.... ”

Over and above for what they do.

Verified Patient

“Over and above for what they do....”

Over and above for what they do.

Anonymous 05/20/2025

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Review by Anonymous on May 14, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Marissa is always concerned for ... ”

Marissa is always concerned for her patients. She listens. I really like her.

Verified Patient

“Marissa is always concerned for ...”

Marissa is always concerned for her patients. She listens. I really like her.

Anonymous 05/14/2025

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Review by Anonymous on April 29, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Marissa Kleffman Underwood was a... ”

Marissa Kleffman Underwood was amazing. She was extremely knowledgeable and empathetic.

Verified Patient

“Marissa Kleffman Underwood was a...”

Marissa Kleffman Underwood was amazing. She was extremely knowledgeable and empathetic.

Anonymous 04/29/2025

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Review by Anonymous on April 15, 2025 -

ECU Health Firetower Medical Office - 1204 E. Fire Tower Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Provider listened, provided advi... ”

Provider listened, provided advice and genuinely cared about my well being

Verified Patient

“Provider listened, provided advi...”

Provider listened, provided advice and genuinely cared about my well being

Anonymous 04/15/2025

Office Hours

Nurse Practitioner - Family

Biography

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Summary

Provider Training

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation

Provider Evaluation

Locations

Affiliated Practices

ECU Health Firetower Medical Office

East Carolina University

Practice Colleagues

Dr Celeste Jackson, MD - Family Medicine Physician

Dr Audie Florida, MD - Family Medicine Physician

Tiffany Langston, FNP-BC - Nurse Practitioner

Kofi Monney, PA-C - Physician Assistant

Christopher Coltrain, ANP - Nurse Practitioner

Sean Pumphrey, MSW, LCSW - Social Worker

Karen Mann, PA-C - Physician Assistant

Jessica Nowadly, LCSW - Social Worker

Dr Kelly Philpot, MD - Family Medicine Physician

Elizabeth Compton, AGNP - Nurse Practitioner

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance