LuLu Iles-Shih
Internal Medicine Physician - Gastroenterology

“My experience with this provider...”

My experience with this provider has always been excellent. My concern is not with my provider, but with the lack of access to communicate through MyChart.I was able to request and receive a prescription refill, but I was unable to send my provider a message through MyChart to provide feedback about how the medication was working or discuss any concerns. That represents a significant gap in care. If a patient can refill and take a medication but cannot communicate with the prescribing provider, continuity of care is compromised.I was told this occurred because of Swedish Hospital policy related to the amount of time since my last visit. I have an ongoing chronic condition that does not always require an in-person appointment but does require the ability to communicate with my provider as needed. Restricting access to MyChart messaging based solely on policy does not support effective management of chronic conditions or continuity of care.I value the care my provider has consistently given me, but I believe this policy should be reconsidered to better support ongoing communication between patients and their healthcare providers.

“Dr Iles Shih is well versed in h...”

Dr Iles Shih is well versed in her field. I appreciate her listening and understanding my concerns with certain medications. She explained the differences in them and helped me decide the best choice for my care moving forward.

“My provider was confident, extre...”

My provider was confident, extremely knowledgeable, thorough, efficient, and kind. I felt respected.

“Dr. Iles-Shih has my complete tr...”

Dr. Iles-Shih has my complete trust on my health care. She is very through and makes me feel she very concerned about my well being.

“The wait times in general are to...”

The wait times in general are tough at Swedish. This visit was the earliest they could get me into the schedule and I'm grateful

“Dr Iles-Shih, Is an exceptional ...”

Dr Iles-Shih, Is an exceptional doctor and a wonderful person. She listens carefully, is very knowledgeable and offers guidance and solutions. She is very smart. Her advice is well thought out and applicable to my situation.

“Dr Iles-Shih is the best doctor ...”

Dr Iles-Shih is the best doctor that I have on my care team. She always sees me, and thinks about my care plan, in terms of my whole self, not just my Crohn's disease.

“Great care team...”

Great care team

“I adore Dr. Lulu Iles-Shih! She ...”

I adore Dr. Lulu Iles-Shih! She began a course of treatment that took my health from disastrous to doing really well, and I'm forever in her debt. She's well-informed and a great problem-solver, admirably free of the arrogance I've sometimes detected from others in her specialty. I have the sense (based on how hard it is to get an in-person appt with her) that the system keeps her busier than would be ideal.

“Appt with Dr Shih was very good ...”

Appt with Dr Shih was very good - I got good information