Dr. Loni Lananh Hoang, OD is a Optometrist (Eye & Vision Specialist) - Vision Therapy practicing in Cedar Park, TX
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Dr. Loni Lananh Hoang, OD has not yet indicated the hospitals that she is affiliated with.
Accepts New Patients: Yes
Dr. Loni Lananh Hoang, OD has not yet listed the medications that she commonly prescribes.
Dr. Loni Lananh Hoang, OD has not yet added any information about her practice's billing policies and payment options.
“Office Manager is not nice or helpful.”
I went in and gave the office manager my insurance card. She made a copy, told me they took my insurance, and told me she would call me and leave on my voicemail what the copay would be. She called the next day, and left a message telling me to call if I needed to cancel my appointment, not giving any indication that anything was wrong. I put off going to see family for Christmas to make this appointment. When I arrived, she said I would have to pay out of pocket to see the Dr. they didn't take my insurance. I was extremely upset, but she didn't care. She wouldn't give me the name or contact of the owner so I could call and complain, or anything to give a review. This is frustrating, because I have been here many times before and I really like the Dr. The manager's name is Jocelyn.
Comment - “ Office Manager is not nice or helpful. ”
I went in and gave the office manager my insurance card. She made a copy, told me they took my insurance, and told me she would call me and leave on my voicemail what the copay would be. She called the next day, and left a message telling me to call if I needed to cancel my appointment, not giving any indication that anything was wrong. I put off going to see family for Christmas to make this appointment. When I arrived, she said I would have to pay out of pocket to see the Dr. they didn't take my insurance. I was extremely upset, but she didn't care. She wouldn't give me the name or contact of the owner so I could call and complain, or anything to give a review. This is frustrating, because I have been here many times before and I really like the Dr. The manager's name is Jocelyn.