Review by
Anonymous
on
December 22, 2015
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A Plus Eyecare Inc - 201 Walton Way Ste 102
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time Not Rated
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Office Manager is not nice or helpful.”
I went in and gave the office manager my insurance card. She made a copy, told me they took my insurance, and told me she would call me and leave on my voicemail what the copay would be. She called the next day, and left a message telling me to call if I needed to cancel my appointment, not giving any indication that anything was wrong. I put off going to see family for Christmas to make this appointment. When I arrived, she said I would have to pay out of pocket to see the Dr. they didn't take my insurance. I was extremely upset, but she didn't care. She wouldn't give me the name or contact of the owner so I could call and complain, or anything to give a review. This is frustrating, because I have been here many times before and I really like the Dr. The manager's name is Jocelyn.
Comment - “ Office Manager is not nice or helpful. ”
I went in and gave the office manager my insurance card. She made a copy, told me they took my insurance, and told me she would call me and leave on my voicemail what the copay would be. She called the next day, and left a message telling me to call if I needed to cancel my appointment, not giving any indication that anything was wrong. I put off going to see family for Christmas to make this appointment. When I arrived, she said I would have to pay out of pocket to see the Dr. they didn't take my insurance. I was extremely upset, but she didn't care. She wouldn't give me the name or contact of the owner so I could call and complain, or anything to give a review. This is frustrating, because I have been here many times before and I really like the Dr. The manager's name is Jocelyn.