Review by Anonymous on June 14, 2026 -
WellSpan Neurosurgery - Hanover - 1227 Baltimore Street
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills
- Clear explanations
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Ann Biser proved to be very know...”
Ann Biser proved to be very knowledgeable and highly skilled. She addressed my pain, and the underlying cause thoroughly and with care and compassion. She determined a specific plan moving forward, communicated that plan clearly, and I left my appt. Feeling positive. A problem arose in that she had to have a scheduler enter the specific appt. And her instructions were changed significantly. The date, time and the MD were altered, delaying my care. When I attempted by phone and Portal message to have this corrected, I was not able to communicate directly with Ms. Biser. Several calls from several different people were required to finally get full corrections completed. I did not need any of this added stress nor the potential delay, and the experience causes me concern about how some parts of the WellSpan communication system is set up as well as how it actually functions.
Comment - “ Ann Biser proved to be very know... ”
Ann Biser proved to be very knowledgeable and highly skilled. She addressed my pain, and the underlying cause thoroughly and with care and compassion. She determined a specific plan moving forward, communicated that plan clearly, and I left my appt. Feeling positive. A problem arose in that she had to have a scheduler enter the specific appt. And her instructions were changed significantly. The date, time and the MD were altered, delaying my care. When I attempted by phone and Portal message to have this corrected, I was not able to communicate directly with Ms. Biser. Several calls from several different people were required to finally get full corrections completed. I did not need any of this added stress nor the potential delay, and the experience causes me concern about how some parts of the WellSpan communication system is set up as well as how it actually functions.