Review by
Martha A.
on
January 09, 2014
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Heart Hospital of Austin - 3801 N Lamar Blvd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Horrible Experience”
My 95 year old mother fell and fractured her pelvis on Sept. 26. Wolf was Mother's primary care physician. We could do NOTHING without signatures from him - couldn't get a wheelchair, home health, etc. She was in pain and not supposed to put any weight on it. I called for an appointment with Wolf and explained the situation. His office said they were booked through Oct. We were able to get an appointment with her orthopedic surgeon, Dr. McDonald, wonderful doctor. After pressure from Dr. McDonald's office, Dr. Wolf's office called to say they could see Mother the next day at 9:30 or 10:00. The rehab home had sent Wolf the paperwork, and I took an additional copy. He refused to fill it out and lectured us about various things. He had no interest in Mother and her suffering and need to get help. I provided a list of all the medications that Mother was currently taking, most of which had been prescribed by Wolf along with recent heart medicines. I thought he was reconciling it with his notes. He said it usually takes him 5 days and why did he have to fill it out anyway. In dealing with Medicare and rehab/retirement/nursing homes, the primary care doctor's signature is required by law to get services. When we got to the rehab home after the visit, and I told them that Wolf refused to sign and fill out the forms, they explained that they couldn't admit Mother. The home called Dr. McDonald's office. After a call from Dr. McDonald's office, Dr. Wolf's office called and said they could fax over his notes and a signature, and he would fill out the form at a later point. Wolf's office faxed it over, and the medicines were wrong. A call to the heart doctor, Dr. Selmon, resulted in a fax of the heart medicines along with prescriptions for the heart medicines. All it took was a call, and it was correct. However, since the ones from Wolf were wrong, the rehab home could not dispense medications. Family members go to the facility first thing in the morning, in the evening and if Mother calls to tell us that she is in pain. Fortunately Mother has been seen by a new primary care physician and will be getting her medicines soon. I feel bad giving one star, because that is too good.
Comment - “ Horrible Experience ”
My 95 year old mother fell and fractured her pelvis on Sept. 26. Wolf was Mother's primary care physician. We could do NOTHING without signatures from him - couldn't get a wheelchair, home health, etc. She was in pain and not supposed to put any weight on it. I called for an appointment with Wolf and explained the situation. His office said they were booked through Oct. We were able to get an appointment with her orthopedic surgeon, Dr. McDonald, wonderful doctor. After pressure from Dr. McDonald's office, Dr. Wolf's office called to say they could see Mother the next day at 9:30 or 10:00. The rehab home had sent Wolf the paperwork, and I took an additional copy. He refused to fill it out and lectured us about various things. He had no interest in Mother and her suffering and need to get help. I provided a list of all the medications that Mother was currently taking, most of which had been prescribed by Wolf along with recent heart medicines. I thought he was reconciling it with his notes. He said it usually takes him 5 days and why did he have to fill it out anyway. In dealing with Medicare and rehab/retirement/nursing homes, the primary care doctor's signature is required by law to get services. When we got to the rehab home after the visit, and I told them that Wolf refused to sign and fill out the forms, they explained that they couldn't admit Mother. The home called Dr. McDonald's office. After a call from Dr. McDonald's office, Dr. Wolf's office called and said they could fax over his notes and a signature, and he would fill out the form at a later point. Wolf's office faxed it over, and the medicines were wrong. A call to the heart doctor, Dr. Selmon, resulted in a fax of the heart medicines along with prescriptions for the heart medicines. All it took was a call, and it was correct. However, since the ones from Wolf were wrong, the rehab home could not dispense medications. Family members go to the facility first thing in the morning, in the evening and if Mother calls to tell us that she is in pain. Fortunately Mother has been seen by a new primary care physician and will be getting her medicines soon. I feel bad giving one star, because that is too good.