Review by L. T. A. on April 11, 2014 -
Center for Vein Restoration | Southgate - 15255 Northline Rd
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Very Upset Parent ”
On 3/28, my daughter had her 5 year old well check up. Prior to today, I felt the majority of the staff was very polite and caring. My thoughts changed rather quickly from this visit. Even though my daughter did not act right in doing the eye test, I am the parent and allow me to handle her and see my frustration. Liz (an MA) administered the test a few times, but she seemed to be in a rush and showed much frustration when my daughter wouldn't take the test. She even said "I have other things to do". That was unacceptable and made me feel her time was being wasted. Why go to work? NEVER wear your emotions on your face. I reported it to Nurse Practitioner, Dr Deborah Barstad, who seemed more concerned on my daughter understanding how important the test was rather than the MA's actions and words spoken. I also advised Dr. Barstad that I was disappointed, had never experienced that before, and that my 5 year old daughter's feelings were hurt. She seemed the least concerned. I ended up canceling my son's upcoming appointment. Bottom line, Never wear your emotions on your face and apologize instead of making excuses or dismissing the actions of another employee.
Comment - “ Very Upset Parent ”
On 3/28, my daughter had her 5 year old well check up. Prior to today, I felt the majority of the staff was very polite and caring. My thoughts changed rather quickly from this visit. Even though my daughter did not act right in doing the eye test, I am the parent and allow me to handle her and see my frustration. Liz (an MA) administered the test a few times, but she seemed to be in a rush and showed much frustration when my daughter wouldn't take the test. She even said "I have other things to do". That was unacceptable and made me feel her time was being wasted. Why go to work? NEVER wear your emotions on your face. I reported it to Nurse Practitioner, Dr Deborah Barstad, who seemed more concerned on my daughter understanding how important the test was rather than the MA's actions and words spoken. I also advised Dr. Barstad that I was disappointed, had never experienced that before, and that my 5 year old daughter's feelings were hurt. She seemed the least concerned. I ended up canceling my son's upcoming appointment. Bottom line, Never wear your emotions on your face and apologize instead of making excuses or dismissing the actions of another employee.