Review by
N. M.
on
November 22, 2011
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Piedmont Heart Institute- Roswell - 1357 Hembree Rd 150
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Don't Trust the Staff”
Dr Simpson gave me options for what could be the problem. He recommended getting an echocardiogram as a precaution if insurance would cover it. My husband then said we only wanted it done if insurance covered it. The man who checked us out said that they would contact us if we would be charged, and if we were not contacted then we would be good to go. Because of this, we signed the consent form there and at the imaging center because we were never told we would owe a dime, so we thought we were good to go and not have to pay anything. A week later, we are billed $2000. Someone put in the notations we were told about the amount, so that was not true, and since they have our signature legally we had to pay. We could have contacted our insurance, but he said they would take care of it since it was less then 24 hours before our next appointment. They were not willing to fess up to their mistake, and treated us poorly after that. So because of them not be willing to step up to the plate and take the blame for their lack of communication, we have to pay in order for it not to hurt our credit. Be aware if you go this doctor to not trust a single thing they say. Check everything out for yourself before you sign anything. They also slip something in to the stack of papers you fill out at first to cover themselves, and apparently you don't have to sign it even though they say when they hand it to you to fill everything out and hand it back in. They say they followed their procedure exactly, and maybe they did...but we were told something different then their policy and since we don't work there, and that had been our first time there, we did not know their policy, and decided to trust what they said. Don't do it. The doctor seemed intelligent and caring, just do not believe what Travis or Becky say. Even when I called Dr Simpson's assistant to see if they could explain anything, she called back and rudely said "I don't know who you are or what you want..." So not very courteous or any help, she just sent us to the practice manager, Becky, and she had been no help at all. Again, just check everything out for yourself and don't believe anything the staff says or have you sign if you want to see Dr. Simpson.
Comment - “ Don't Trust the Staff ”
Dr Simpson gave me options for what could be the problem. He recommended getting an echocardiogram as a precaution if insurance would cover it. My husband then said we only wanted it done if insurance covered it. The man who checked us out said that they would contact us if we would be charged, and if we were not contacted then we would be good to go. Because of this, we signed the consent form there and at the imaging center because we were never told we would owe a dime, so we thought we were good to go and not have to pay anything. A week later, we are billed $2000. Someone put in the notations we were told about the amount, so that was not true, and since they have our signature legally we had to pay. We could have contacted our insurance, but he said they would take care of it since it was less then 24 hours before our next appointment. They were not willing to fess up to their mistake, and treated us poorly after that. So because of them not be willing to step up to the plate and take the blame for their lack of communication, we have to pay in order for it not to hurt our credit. Be aware if you go this doctor to not trust a single thing they say. Check everything out for yourself before you sign anything. They also slip something in to the stack of papers you fill out at first to cover themselves, and apparently you don't have to sign it even though they say when they hand it to you to fill everything out and hand it back in. They say they followed their procedure exactly, and maybe they did...but we were told something different then their policy and since we don't work there, and that had been our first time there, we did not know their policy, and decided to trust what they said. Don't do it. The doctor seemed intelligent and caring, just do not believe what Travis or Becky say. Even when I called Dr Simpson's assistant to see if they could explain anything, she called back and rudely said "I don't know who you are or what you want..." So not very courteous or any help, she just sent us to the practice manager, Becky, and she had been no help at all. Again, just check everything out for yourself and don't believe anything the staff says or have you sign if you want to see Dr. Simpson.