Shannon Shafer, PA-C

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Review by Anonymous on April 27, 2026 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She listened to my concern and l... ”

She listened to my concern and let me know the test results. She was aware of previous condition that made treating this issue more difficult.

Verified Patient

“She listened to my concern and l...”

She listened to my concern and let me know the test results. She was aware of previous condition that made treating this issue more difficult.

Anonymous 04/27/2026

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Review by Anonymous on April 01, 2026 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Shannon was great. Very upfr... ”

Dr Shannon was great. Very upfront about all issues and a plan moving forward.

Verified Patient

“Dr Shannon was great. Very upfr...”

Dr Shannon was great. Very upfront about all issues and a plan moving forward.

Anonymous 04/01/2026

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Review by Anonymous on February 17, 2026 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ No complaints... ”

No complaints

Verified Patient

“No complaints...”

No complaints

Anonymous 02/17/2026

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Review by Anonymous on November 19, 2025 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Shannon, gave option. Clear info... ”

Shannon, gave option. Clear information

Verified Patient

“Shannon, gave option. Clear info...”

Shannon, gave option. Clear information

Anonymous 11/19/2025

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Review by Anonymous on October 17, 2025 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Je trouve toujours le m?decin re... ”

Je trouve toujours le m?decin responsable.

Verified Patient

“Je trouve toujours le m?decin re...”

Je trouve toujours le m?decin responsable.

Anonymous 10/17/2025

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Review by Anonymous on April 18, 2026 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Shannon listen and didn't judge.... ”

Shannon listen and didn't judge. She made suggestions and prescribed a medication that would not interfere with my other medication. She was wonderful.

Verified Patient

“Shannon listen and didn't judge....”

Shannon listen and didn't judge. She made suggestions and prescribed a medication that would not interfere with my other medication. She was wonderful.

Anonymous 04/18/2026

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Review by Anonymous on March 05, 2026 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I was very happy with my provide... ”

I was very happy with my provider that I would recommend her to everyone

Verified Patient

“I was very happy with my provide...”

I was very happy with my provider that I would recommend her to everyone

Anonymous 03/05/2026

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Review by Anonymous on December 04, 2025 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Shannon was excellent!! Explaine... ”

Shannon was excellent!! Explained everything. & caring.

Verified Patient

“Shannon was excellent!! Explaine...”

Shannon was excellent!! Explained everything. & caring.

Anonymous 12/04/2025

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Review by Anonymous on October 21, 2025 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Was very pleased with everything... ”

Was very pleased with everything.

Verified Patient

“Was very pleased with everything...”

Was very pleased with everything.

Anonymous 10/21/2025

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Review by Anonymous on October 04, 2025 -

Mercy Health - Family Physicians of Springfield - 247 S. Burnett Rd Suite 210

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Shannon helped me tremendously. ... ”

Shannon helped me tremendously. She explained the concerns I had. She listened. She showed empathy.

Verified Patient

“Shannon helped me tremendously. ...”

Shannon helped me tremendously. She explained the concerns I had. She listened. She showed empathy.

Anonymous 10/04/2025

Office Hours

Physician Assistant - General, Family Medicine Physician - General

Biography

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Summary

Photos

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Locations

Affiliated Practices

Mercy Health - Family Physicians of Springfield

Mercy Health — Urbana Internal Medicine

Practice Colleagues

Rachel Regan, MD - Family Medicine Physician

Beraht Thapa, DO - Family Medicine Physician

Michael McKee, MD - Family Medicine Physician

Ragen Engel, PA-C - Family Medicine Physician, Physician Assistant

Heidi Blanton, APRN-CNP - Family Medicine Physician, Nurse Practitioner

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance