Rachael Gray Massoud

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Review by Anonymous on June 15, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Always willing to listen and tal... ”

Always willing to listen and talk with me.

Verified Patient

“Always willing to listen and tal...”

Always willing to listen and talk with me.

Anonymous 06/15/2025

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Review by Anonymous on May 31, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She was great... ”

She was great

Verified Patient

“She was great...”

She was great

Anonymous 05/31/2025

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Review by Anonymous on May 22, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ My doctor is wonderful... ”

My doctor is wonderful

Verified Patient

“My doctor is wonderful...”

My doctor is wonderful

Anonymous 05/22/2025

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Review by Anonymous on May 19, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ My doctor is very likable and kn... ”

My doctor is very likable and knowledgeable

Verified Patient

“My doctor is very likable and kn...”

My doctor is very likable and knowledgeable

Anonymous 05/19/2025

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Review by Anonymous on May 12, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Great care... ”

Great care

Verified Patient

“Great care...”

Great care

Anonymous 05/12/2025

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Review by Anonymous on June 07, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Complete confidence in my provid... ”

Complete confidence in my provider

Verified Patient

“Complete confidence in my provid...”

Complete confidence in my provider

Anonymous 06/07/2025

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Review by Anonymous on May 27, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ All good... ”

All good

Verified Patient

“All good...”

All good

Anonymous 05/27/2025

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Review by Anonymous on May 20, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Massoud was very easy to tal... ”

Dr. Massoud was very easy to talk to, very professional

Verified Patient

“Dr. Massoud was very easy to tal...”

Dr. Massoud was very easy to talk to, very professional

Anonymous 05/20/2025

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Review by Anonymous on May 13, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Massoud listened respectfully... ”

Dr Massoud listened respectfully and intently to what I had to say. She showed much care and empathy, which is very uncommon.

Verified Patient

“Dr Massoud listened respectfully...”

Dr Massoud listened respectfully and intently to what I had to say. She showed much care and empathy, which is very uncommon.

Anonymous 05/13/2025

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Review by Anonymous on May 11, 2025 -

Providence Family Medicine - North Pines - 1212 North Pines Road

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Doctor is knowledgeable and per... ”

Doctor is knowledgeable and personable

Verified Patient

“Doctor is knowledgeable and per...”

Doctor is knowledgeable and personable

Anonymous 05/11/2025

Family Medicine Physician - General

Biography

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Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Providence Family Medicine - North Pines

Practice Colleagues

Thomas Freeman, - Family Medicine Physician

Douglas Hammerstrom, MD - Family Medicine Physician

Ashley Smith, - Family Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance