Review by
Anonymous
on
October 11, 2026
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Geisinger Internal Medicine Wilkes Barre - 660 Baltimore Drive
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
- Courtesy of Practice Staff Not rated
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Appearance & Atmosphere of Office
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
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Listening Skills
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Clear explanations
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Trust in Decision Making
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“I Have been switching my care to...”
I Have been switching my care to Geisinger from Commonwealth Health, as I have become strongly unsatisfied with their services. I selected Dr. Fiala on Line, basically just going by patient reviews and I was extremely pleased. Unfortunately, I arrived 15 minutes late, as I got stuck in unexpected traffic and was not able to find the building. The Staff nor Dr. Fiala mentioned anything about my being late, and they managed to still spend the appropriate amount of time with me for my Visit I found Dr. Fiala to be very Knowledgeable and Understanding of all of my problems. He ordered Lab Work in all areas, to be sure everything was covered, and I greatly appreciate his diligence in my care. Since I was a new patient, this was a very detailed visit, and to be honest, I brought up a lot of concerns and issues. He took the time to address every one of them. After the appointment, my labs came thru and the next day, Dr. Fiala responded. Not only did he respond to this, he also responded to my comments asking for a change in medications within hours. Bravo, Dr. Fiala, I work in the Healthcare field and with Doctors every day, and our belief is to help the patient first as quickly as possible, as for Dr. Fiala, he Exceeded those expectations and I am certain I have selected a strong PCP for the future. Thank You
Comment - “ I Have been switching my care to... ”
I Have been switching my care to Geisinger from Commonwealth Health, as I have become strongly unsatisfied with their services. I selected Dr. Fiala on Line, basically just going by patient reviews and I was extremely pleased. Unfortunately, I arrived 15 minutes late, as I got stuck in unexpected traffic and was not able to find the building. The Staff nor Dr. Fiala mentioned anything about my being late, and they managed to still spend the appropriate amount of time with me for my Visit I found Dr. Fiala to be very Knowledgeable and Understanding of all of my problems. He ordered Lab Work in all areas, to be sure everything was covered, and I greatly appreciate his diligence in my care. Since I was a new patient, this was a very detailed visit, and to be honest, I brought up a lot of concerns and issues. He took the time to address every one of them. After the appointment, my labs came thru and the next day, Dr. Fiala responded. Not only did he respond to this, he also responded to my comments asking for a change in medications within hours. Bravo, Dr. Fiala, I work in the Healthcare field and with Doctors every day, and our belief is to help the patient first as quickly as possible, as for Dr. Fiala, he Exceeded those expectations and I am certain I have selected a strong PCP for the future. Thank You