Review by Anonymous on July 25, 2025 -
Duly Health and Care - 471 W. Army Trail Rd. - 471 W. Army Trail Road
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills
- Clear explanations
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“I spent a total of 3 minutes whe...”
I spent a total of 3 minutes where my concerns were not addressed. I never said I wanted a Pap smear, but thought that's what I was in for. Doctor said she has no expertise in PCOS, which I have and that's why I came in, yet was explaining to me how metformin is great for me when I have not seen any results. She did not even bother looking at my chart to see if she could help in any other way. She just kept saying see your primary care doctor, when I already have been referred to a specialist for my symptoms. I usually see Dr. Morrison for my PCOS but needed a sooner appointment since my PCOS symptoms have been getting worse. She was the closest appointment available. I don't understand how a gynecologist does not know anything about PCOS. I should have received a phone call from the office informing me that this doctor has no expertise in PCOS, since I explicitly mentioned that is what I want to be seen for. Very disappointed, felt like my time was wasted.
Comment - “ I spent a total of 3 minutes whe... ”
I spent a total of 3 minutes where my concerns were not addressed. I never said I wanted a Pap smear, but thought that's what I was in for. Doctor said she has no expertise in PCOS, which I have and that's why I came in, yet was explaining to me how metformin is great for me when I have not seen any results. She did not even bother looking at my chart to see if she could help in any other way. She just kept saying see your primary care doctor, when I already have been referred to a specialist for my symptoms. I usually see Dr. Morrison for my PCOS but needed a sooner appointment since my PCOS symptoms have been getting worse. She was the closest appointment available. I don't understand how a gynecologist does not know anything about PCOS. I should have received a phone call from the office informing me that this doctor has no expertise in PCOS, since I explicitly mentioned that is what I want to be seen for. Very disappointed, felt like my time was wasted.