Serena Lam

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Review by Anonymous on October 26, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Lam is the best provider I ev... ”

Dr Lam is the best provider I ever had.

Verified Patient

“Dr Lam is the best provider I ev...”

Dr Lam is the best provider I ever had.

Anonymous 10/26/2025

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Review by Anonymous on October 20, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 10/20/2025

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Review by Anonymous on October 13, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Lam has always made me feel ... ”

Dr. Lam has always made me feel comfortable talking to her about my health and concerns. She's caring and is very thorough. I appreciate her for helping set realistic goals with my health.

Verified Patient

“Dr. Lam has always made me feel ...”

Dr. Lam has always made me feel comfortable talking to her about my health and concerns. She's caring and is very thorough. I appreciate her for helping set realistic goals with my health.

Anonymous 10/13/2025

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Review by Anonymous on September 25, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Always good... ”

Always good

Verified Patient

“Always good...”

Always good

Anonymous 09/25/2025

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Review by Anonymous on August 11, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ It's good!... ”

It's good!

Verified Patient

“It's good!...”

It's good!

Anonymous 08/11/2025

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Review by Anonymous on October 23, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very well concern about her pati... ”

Very well concern about her patient health issue

Verified Patient

“Very well concern about her pati...”

Very well concern about her patient health issue

Anonymous 10/23/2025

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Review by Anonymous on October 15, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr.Lam is easy to talk to and li... ”

Dr.Lam is easy to talk to and listen to your concerns. Follow up with the concerns you have.

Verified Patient

“Dr.Lam is easy to talk to and li...”

Dr.Lam is easy to talk to and listen to your concerns. Follow up with the concerns you have.

Anonymous 10/15/2025

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Review by Anonymous on September 28, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Im always provided with an excep... ”

Im always provided with an exception visit with PacMed. Dr Lam is always very attentive, listens well and provides a thorough explanation

Verified Patient

“Im always provided with an excep...”

Im always provided with an exception visit with PacMed. Dr Lam is always very attentive, listens well and provides a thorough explanation

Anonymous 09/28/2025

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Review by Anonymous on September 07, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Serena Lam is incredible... ”

Dr Serena Lam is incredible

Verified Patient

“Dr Serena Lam is incredible...”

Dr Serena Lam is incredible

Anonymous 09/07/2025

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Review by Anonymous on August 10, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I have good experiences when I v... ”

I have good experiences when I visit the doctor. I especially appreciate the Doctor referring me when needed.

Verified Patient

“I have good experiences when I v...”

I have good experiences when I visit the doctor. I especially appreciate the Doctor referring me when needed.

Anonymous 08/10/2025

Internal Medicine Physician - General

Biography

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Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Pacific Medical Centers Primary Care - Beacon Hill

Practice Colleagues

Karen Wang, - Internal Medicine Physician

Sara Waterman, - Family Medicine Physician

Danyelle Thomas, - Family Medicine Physician

Ann Watson, - Family Medicine Physician

Dr Katarzyna Kabat, MD - Internal Medicine Physician

Alicia Cantrell, - Family Medicine Physician

Ellen Lackermann, - Family Medicine Physician

Ari Gilmore, - Family Medicine Physician

Lesley King, - Internal Medicine Physician

Amanda Methvin, - Internal Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance