Serena Lam

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Review by Anonymous on July 19, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very good... ”

Very good

Verified Patient

“Very good...”

Very good

Anonymous 07/19/2026

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Review by Anonymous on June 29, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Serena Lam is a culturally r... ”

Dr. Serena Lam is a culturally relevant provider for the many Chinese elders living in the beacon hill community. Thank you, Dr. Lam

Verified Patient

“Dr. Serena Lam is a culturally r...”

Dr. Serena Lam is a culturally relevant provider for the many Chinese elders living in the beacon hill community. Thank you, Dr. Lam

Anonymous 06/29/2026

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Review by Anonymous on June 21, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Lam is an incredible physici... ”

Dr. Lam is an incredible physician.

Verified Patient

“Dr. Lam is an incredible physici...”

Dr. Lam is an incredible physician.

Anonymous 06/21/2026

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Review by Anonymous on May 08, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Lam is very attentive during ... ”

Dr Lam is very attentive during my visit..

Verified Patient

“Dr Lam is very attentive during ...”

Dr Lam is very attentive during my visit..

Anonymous 05/08/2026

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Review by Anonymous on April 08, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ It is always happy to see / talk... ”

It is always happy to see / talk to Dr Serena Lam during visit or communicating via mychart.She always listens to my concerns and provided advice or recommendations. She is very accommodating, shows compassion and good bedside manner. She and her team is really good . Thank you.

Verified Patient

“It is always happy to see / talk...”

Anonymous 04/08/2026

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Review by Anonymous on July 13, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Lam is an exemplary physicia... ”

Dr. Lam is an exemplary physician.

Verified Patient

“Dr. Lam is an exemplary physicia...”

Dr. Lam is an exemplary physician.

Anonymous 07/13/2026

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Review by Anonymous on June 26, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good experience and helpful heal... ”

Good experience and helpful health tips from the doctor

Verified Patient

“Good experience and helpful heal...”

Good experience and helpful health tips from the doctor

Anonymous 06/26/2026

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Review by Anonymous on June 07, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations Not rated
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I love seeing my provider and he... ”

I love seeing my provider and her MA

Verified Patient

“I love seeing my provider and he...”

I love seeing my provider and her MA

Anonymous 06/07/2026

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Review by Anonymous on May 05, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I'm impressed by this provider... ”

I'm impressed by this provider

Verified Patient

“I'm impressed by this provider...”

I'm impressed by this provider

Anonymous 05/05/2026

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Review by Anonymous on March 26, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I find Dr. Lam extremely easy to... ”

I find Dr. Lam extremely easy to talk to. She is a great listener and attentive to me as patient. I'm very lucky to have her as my doctor.

Verified Patient

“I find Dr. Lam extremely easy to...”

I find Dr. Lam extremely easy to talk to. She is a great listener and attentive to me as patient. I'm very lucky to have her as my doctor.

Anonymous 03/26/2026

Internal Medicine Physician - General

Biography

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Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Pacific Medical Centers Primary Care - Beacon Hill

Practice Colleagues

Danyelle Thomas, - Family Medicine Physician

Amanda Methvin, - Internal Medicine Physician

Lesley King, - Internal Medicine Physician

Lisa Oswald, - Internal Medicine Physician

Victoria Allen, - Internal Medicine Physician

Karen Wang, - Internal Medicine Physician

Ann Watson, - Family Medicine Physician

Sara Waterman, - Family Medicine Physician

Alicia Cantrell, - Family Medicine Physician

Ari Gilmore, - Family Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance