Serena Lam

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Review by Anonymous on March 10, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I always appreciate sharing heal... ”

I always appreciate sharing health discoveries with my doctor and Staff At PMC.

Verified Patient

“I always appreciate sharing heal...”

I always appreciate sharing health discoveries with my doctor and Staff At PMC.

Anonymous 03/10/2026

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Review by Anonymous on February 06, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I have been with my provider for... ”

I have been with my provider for 12 years!! Very happy

Verified Patient

“I have been with my provider for...”

I have been with my provider for 12 years!! Very happy

Anonymous 02/06/2026

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Review by Anonymous on January 28, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Lam is the best Provider I ev... ”

Dr Lam is the best Provider I ever have. She listen to your needs, concerns, and worries. She always take time to her patients which is what I like the best.

Verified Patient

“Dr Lam is the best Provider I ev...”

Dr Lam is the best Provider I ever have. She listen to your needs, concerns, and worries. She always take time to her patients which is what I like the best.

Anonymous 01/28/2026

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Review by Anonymous on January 16, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr.Lam has been very active in m... ”

Dr.Lam has been very active in my care as a patient and I never felt gaslighted/dismissed.

Verified Patient

“Dr.Lam has been very active in m...”

Dr.Lam has been very active in my care as a patient and I never felt gaslighted/dismissed.

Anonymous 01/16/2026

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Review by Anonymous on November 24, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very good experience... ”

Very good experience

Verified Patient

“Very good experience...”

Very good experience

Anonymous 11/24/2025

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Review by Anonymous on February 22, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ I always feel very comfortable d... ”

I always feel very comfortable discussing my health with Dr. Lam. She always listens and addresses my concerns with compassion, clarity, and respect.

Verified Patient

“I always feel very comfortable d...”

I always feel very comfortable discussing my health with Dr. Lam. She always listens and addresses my concerns with compassion, clarity, and respect.

Anonymous 02/22/2026

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Review by Anonymous on February 02, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ The care provider did a excellen... ”

The care provider did a excellent job and was attentive and professional.

Verified Patient

“The care provider did a excellen...”

The care provider did a excellent job and was attentive and professional.

Anonymous 02/02/2026

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Review by Anonymous on January 25, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She's always very helpful and wi... ”

She's always very helpful and willing to listen and takes what you say seriously and thoughtfully.

Verified Patient

“She's always very helpful and wi...”

She's always very helpful and willing to listen and takes what you say seriously and thoughtfully.

Anonymous 01/25/2026

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Review by Anonymous on November 25, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Great care!... ”

Great care!

Verified Patient

“Great care!...”

Great care!

Anonymous 11/25/2025

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Review by Anonymous on November 16, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 11/16/2025

Internal Medicine Physician - General

Biography

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Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Pacific Medical Centers Primary Care - Beacon Hill

Practice Colleagues

Amanda Methvin, - Internal Medicine Physician

Karen Wang, - Internal Medicine Physician

Sonal Patel, - Family Medicine Physician

Sara Waterman, - Family Medicine Physician

Lisa Oswald, - Internal Medicine Physician

Rutherford Hayes, MD - Internal Medicine Physician

Ellen Lackermann, - Family Medicine Physician

Victoria Allen, - Internal Medicine Physician

Danyelle Thomas, - Family Medicine Physician

Deborah Washington, MD - Internal Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance