Serena Lam

Open full review

Review by Anonymous on February 02, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ The care provider did a excellen... ”

The care provider did a excellent job and was attentive and professional.

Verified Patient

“The care provider did a excellen...”

The care provider did a excellent job and was attentive and professional.

Anonymous 02/02/2026

Open full review

Review by Anonymous on November 25, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Great care!... ”

Great care!

Verified Patient

“Great care!...”

Great care!

Anonymous 11/25/2025

Open full review

Review by Anonymous on November 16, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 11/16/2025

Open full review

Review by Anonymous on November 02, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Love Dr.Lam and her amazing assi... ”

Love Dr.Lam and her amazing assistant. Hands down the BEST

Verified Patient

“Love Dr.Lam and her amazing assi...”

Love Dr.Lam and her amazing assistant. Hands down the BEST

Anonymous 11/02/2025

Open full review

Review by Anonymous on October 23, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very well concern about her pati... ”

Very well concern about her patient health issue

Verified Patient

“Very well concern about her pati...”

Very well concern about her patient health issue

Anonymous 10/23/2025

Open full review

Review by Anonymous on January 16, 2026 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr.Lam has been very active in m... ”

Dr.Lam has been very active in my care as a patient and I never felt gaslighted/dismissed.

Verified Patient

“Dr.Lam has been very active in m...”

Dr.Lam has been very active in my care as a patient and I never felt gaslighted/dismissed.

Anonymous 01/16/2026

Open full review

Review by Anonymous on November 24, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very good experience... ”

Very good experience

Verified Patient

“Very good experience...”

Very good experience

Anonymous 11/24/2025

Open full review

Review by Anonymous on November 09, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She really took the time to list... ”

She really took the time to listen to my questions and answer them

Verified Patient

“She really took the time to list...”

She really took the time to listen to my questions and answer them

Anonymous 11/09/2025

Open full review

Review by Anonymous on October 26, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Lam is the best provider I ev... ”

Dr Lam is the best provider I ever had.

Verified Patient

“Dr Lam is the best provider I ev...”

Dr Lam is the best provider I ever had.

Anonymous 10/26/2025

Open full review

Review by Anonymous on October 20, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 10/20/2025

Internal Medicine Physician - General

Biography

Featured Review See More Reviews

Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Pacific Medical Centers Primary Care - Beacon Hill

Practice Colleagues

Ari Gilmore, - Family Medicine Physician

Karen Wang, - Internal Medicine Physician

Rutherford Hayes, MD - Internal Medicine Physician

Alicia Cantrell, - Family Medicine Physician

Ellen Lackermann, - Family Medicine Physician

Sonal Patel, - Family Medicine Physician

Lisa Oswald, - Internal Medicine Physician

Victoria Allen, - Internal Medicine Physician

Danyelle Thomas, - Family Medicine Physician

Sara Waterman, - Family Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance