Serena Lam

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Review by Anonymous on November 25, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Great care!... ”

Great care!

Verified Patient

“Great care!...”

Great care!

Anonymous 11/25/2025

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Review by Anonymous on November 16, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 11/16/2025

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Review by Anonymous on November 02, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Love Dr.Lam and her amazing assi... ”

Love Dr.Lam and her amazing assistant. Hands down the BEST

Verified Patient

“Love Dr.Lam and her amazing assi...”

Love Dr.Lam and her amazing assistant. Hands down the BEST

Anonymous 11/02/2025

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Review by Anonymous on October 23, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very well concern about her pati... ”

Very well concern about her patient health issue

Verified Patient

“Very well concern about her pati...”

Very well concern about her patient health issue

Anonymous 10/23/2025

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Review by Anonymous on October 15, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr.Lam is easy to talk to and li... ”

Dr.Lam is easy to talk to and listen to your concerns. Follow up with the concerns you have.

Verified Patient

“Dr.Lam is easy to talk to and li...”

Dr.Lam is easy to talk to and listen to your concerns. Follow up with the concerns you have.

Anonymous 10/15/2025

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Review by Anonymous on November 24, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Very good experience... ”

Very good experience

Verified Patient

“Very good experience...”

Very good experience

Anonymous 11/24/2025

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Review by Anonymous on November 09, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ She really took the time to list... ”

She really took the time to listen to my questions and answer them

Verified Patient

“She really took the time to list...”

She really took the time to listen to my questions and answer them

Anonymous 11/09/2025

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Review by Anonymous on October 26, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr Lam is the best provider I ev... ”

Dr Lam is the best provider I ever had.

Verified Patient

“Dr Lam is the best provider I ev...”

Dr Lam is the best provider I ever had.

Anonymous 10/26/2025

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Review by Anonymous on October 20, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Good... ”

Good

Verified Patient

“Good...”

Good

Anonymous 10/20/2025

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Review by Anonymous on October 13, 2025 -

Pacific Medical Centers Primary Care - Beacon Hill - 1200 12th Avenue South

Office & Staff Evaluation

Practice Evaluation

Ease of Getting an Appointment Not rated
Courtesy of Practice Staff Not rated
Appearance & Atmosphere of Office Not rated
Handling of Billing & Insurance Not rated
Average Wait Time Not rated

Provider Evaluation

Willingness to Spend Time with You Not rated
Listening Skills Not rated
Clear explanations
Trust in Decision Making Not rated
Accuracy of Diagnosis Not rated
Post-Visit Follow-Up Not rated

Comment - “ Dr. Lam has always made me feel ... ”

Dr. Lam has always made me feel comfortable talking to her about my health and concerns. She's caring and is very thorough. I appreciate her for helping set realistic goals with my health.

Verified Patient

“Dr. Lam has always made me feel ...”

Dr. Lam has always made me feel comfortable talking to her about my health and concerns. She's caring and is very thorough. I appreciate her for helping set realistic goals with my health.

Anonymous 10/13/2025

Internal Medicine Physician - General

Biography

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Summary

Specialties

Languages Spoken

Medical Specialties

Payment Options

Reviews

Office & Staff Evaluation Not rated

Provider Evaluation

Locations

Affiliated Practices

Pacific Medical Centers Primary Care - Beacon Hill

Practice Colleagues

Sara Waterman, - Family Medicine Physician

Danyelle Thomas, - Family Medicine Physician

Dr Katarzyna Kabat, MD - Internal Medicine Physician

Amanda Methvin, - Internal Medicine Physician

Sonal Patel, - Family Medicine Physician

Alicia Cantrell, - Family Medicine Physician

Ellen Lackermann, - Family Medicine Physician

Lesley King, - Internal Medicine Physician

Deborah Washington, MD - Internal Medicine Physician

Victoria Allen, - Internal Medicine Physician

Procedures & Services

Procedures & Treatments Offered

Commonly Prescribed Medications

Accepted Insurance

Accepted Insurance