Review by Anonymous on February 25, 2026 -
Urology Clinics of North Texas - Flower Mound Office - 4370 Medical Arts Drive Suite 270
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment Not rated
- Courtesy of Practice Staff Not rated
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“My father recently saw Dr. Picka...”
My father recently saw Dr. Pickard, and the experience was very disappointing. From the moment he entered the room, he was critical and dismissive about my father missing a prior appointment, without taking the time to understand that my father has dementia and other multiple serious medical conditions that take priority. I am his only child with my own health problems and I provide transportation, so non-urgent appointments can be difficult.Dr. Pickard came across as arrogant and condescending. Questions were not clearly answered, and explanations felt rushed and dismissive. I'm a medical professional myself, and I was asking questions that were medically significant and yet he came across as annoyed by any question(s) acting like they were stupid and not worth his time. This makes it difficult to feel confident about the quality of my father's care.We were also concerned that a bladder stone was only discovered incidentally on a CT scan ordered by another physician, and this office never contacted us about it despite its significance.(Ordered by a physician on the same floor as your office) It was not seen on the CT scan ordered by Dr. Pickard two months prior. The visit itself was disorganized. The medical assistant left me standing in the hallway while my father provided a urine sample, despite my visible mobility limitations, and while holding on to heavy items. I finally had to track her down to find out what room they wanted us in, and she appeared to be distracted with loud earbuds and watching a video. The earbuds' volume was so loud she couldn't hear me repeatedly asking. The front desk staff were the only people who were courteous and professional.Because of this experience, I feel genuinely uneasy about my father having surgery with this physician. Especially, since my Dad was left with a lot of questions about the actual procedure to break up and remove the bladder stone. When I asked the doctor the size of the bladder stone, he drew a picture on the table. I asked so is it 2 cm and he never answered me. If it were solely my decision, I would seek another doctor immediately. In the past, I ignored my instincts about a physician with a similar attitude and behavior, and the outcome was disastrous for my father. He still lives with the consequences of the botched surgery today. It also worries me that we don't have a post-op surgery appointment. The doctor was very clear not to make one. I also want to add that there were very few patients in the office. It wasn't like he needed to hurry off to see another patient.Based on our experience, I believe this physician's conduct and communication with vulnerable patients should be reviewed more carefully.In the past, I used to work at the same hospital with Dr. Goldberg and my dad was a patient of his. If Dr. Goldberg had more clinic hours and was available at a closer location he would still be the physician my dad would use.
Comment - “ My father recently saw Dr. Picka... ”
My father recently saw Dr. Pickard, and the experience was very disappointing. From the moment he entered the room, he was critical and dismissive about my father missing a prior appointment, without taking the time to understand that my father has dementia and other multiple serious medical conditions that take priority. I am his only child with my own health problems and I provide transportation, so non-urgent appointments can be difficult.Dr. Pickard came across as arrogant and condescending. Questions were not clearly answered, and explanations felt rushed and dismissive. I'm a medical professional myself, and I was asking questions that were medically significant and yet he came across as annoyed by any question(s) acting like they were stupid and not worth his time. This makes it difficult to feel confident about the quality of my father's care.We were also concerned that a bladder stone was only discovered incidentally on a CT scan ordered by another physician, and this office never contacted us about it despite its significance.(Ordered by a physician on the same floor as your office) It was not seen on the CT scan ordered by Dr. Pickard two months prior. The visit itself was disorganized. The medical assistant left me standing in the hallway while my father provided a urine sample, despite my visible mobility limitations, and while holding on to heavy items. I finally had to track her down to find out what room they wanted us in, and she appeared to be distracted with loud earbuds and watching a video. The earbuds' volume was so loud she couldn't hear me repeatedly asking. The front desk staff were the only people who were courteous and professional.Because of this experience, I feel genuinely uneasy about my father having surgery with this physician. Especially, since my Dad was left with a lot of questions about the actual procedure to break up and remove the bladder stone. When I asked the doctor the size of the bladder stone, he drew a picture on the table. I asked so is it 2 cm and he never answered me. If it were solely my decision, I would seek another doctor immediately. In the past, I ignored my instincts about a physician with a similar attitude and behavior, and the outcome was disastrous for my father. He still lives with the consequences of the botched surgery today. It also worries me that we don't have a post-op surgery appointment. The doctor was very clear not to make one. I also want to add that there were very few patients in the office. It wasn't like he needed to hurry off to see another patient.Based on our experience, I believe this physician's conduct and communication with vulnerable patients should be reviewed more carefully.In the past, I used to work at the same hospital with Dr. Goldberg and my dad was a patient of his. If Dr. Goldberg had more clinic hours and was available at a closer location he would still be the physician my dad would use.