Dr. Alan Dale Grover, OD
Ophthalmologist - General, Optometrist - General
Biography
Dr. Alan Dale Grover, OD is a Ophthalmologist - General, Optometrist - General practicing in Fayetteville, AR
He has not yet shared a personalized biography with Doctor.com.
Featured Review See More Reviews
I have been a patient of Dr. Grover and/or this practice for over 30+ years. I was in his office on Monday, 08/24/15, and had the absolute worst customer service experience of my life. The receptionist was so hateful and rude. It really was shocking the way she treated me and the way she talked to me. Even now, three days l…
Summary
Specialties
Languages Spoken
EnglishMedical Specialties
- Ophthalmologist
- Optometrist
Accepts New Patients: Yes
Payment Options
Payment DetailsReviews
Number of Reviews: 1
Most Recent Review: 08/26/2015
Office & Staff Evaluation
Provider Evaluation
Review by
Colette T.
on
August 26, 2015
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Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Bad Customer Service”
I have been a patient of Dr. Grover and/or this practice for over 30+ years. I was in his office on Monday, 08/24/15, and had the absolute worst customer service experience of my life. The receptionist was so hateful and rude. It really was shocking the way she treated me and the way she talked to me. Even now, three days later, I am in disbelief over the event. I told this lady that she was losing a loyal customer, and not just one customer but actually four customers. This practice lost my entire family business; she absolutely didn't care. She continued to be nasty, rude, and ugly. I will never set foot in this office again.
Locations
Affiliated Practices
Mcdonald Eye Associates
3689 N Steele BlvdFayetteville, AR 72703
Practice
7110 S Mingo Rd #108Tulsa, OK 74133
Grover Vision Center
7110 S Mingo Rd Ste 108Tulsa, OK 74133
Practice Colleagues
Dr Chad Betts, MD - Ophthalmologist
Eddie Mengarelli, MD - Ophthalmologist
Tiffanie Nguyen, OD - Optometrist
Cateon Burnside, OD - Optometrist
Procedures & Services
Procedures & Treatments Offered
Commonly Prescribed Medications
Dr. Alan Dale Grover, OD has not yet listed the medications that he commonly prescribes.
Accepted Insurance
Accepted Insurance
Dr. Alan Dale Grover, OD has not yet specified the insurance plans he accepts.
Comment - “ Bad Customer Service ”
I have been a patient of Dr. Grover and/or this practice for over 30+ years. I was in his office on Monday, 08/24/15, and had the absolute worst customer service experience of my life. The receptionist was so hateful and rude. It really was shocking the way she treated me and the way she talked to me. Even now, three days later, I am in disbelief over the event. I told this lady that she was losing a loyal customer, and not just one customer but actually four customers. This practice lost my entire family business; she absolutely didn't care. She continued to be nasty, rude, and ugly. I will never set foot in this office again.