Open full review
Review by
Colette T.
on
August 26, 2015
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Mcdonald Eye Associates - 3689 N Steele Blvd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Bad Customer Service”
I have been a patient of Dr. Grover and/or this practice for over 30+ years. I was in his office on Monday, 08/24/15, and had the absolute worst customer service experience of my life. The receptionist was so hateful and rude. It really was shocking the way she treated me and the way she talked to me. Even now, three days later, I am in disbelief over the event. I told this lady that she was losing a loyal customer, and not just one customer but actually four customers. This practice lost my entire family business; she absolutely didn't care. She continued to be nasty, rude, and ugly. I will never set foot in this office again.
Comment - “ Bad Customer Service ”
I have been a patient of Dr. Grover and/or this practice for over 30+ years. I was in his office on Monday, 08/24/15, and had the absolute worst customer service experience of my life. The receptionist was so hateful and rude. It really was shocking the way she treated me and the way she talked to me. Even now, three days later, I am in disbelief over the event. I told this lady that she was losing a loyal customer, and not just one customer but actually four customers. This practice lost my entire family business; she absolutely didn't care. She continued to be nasty, rude, and ugly. I will never set foot in this office again.