Review by
Leleatha M.
on
March 14, 2016
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Dr. Yvonne L. Scott - 2200 Fountain Drive
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Horrible experience!”
It is with much regret that I must write a negative review regarding my experience with Dr. Scott-Miller's office but I have never felt more disrespected and unaccommodated ever with a physician's office and staff. Today I experienced being totally disregarded, disrespected and dismissed by Dr. Scott Miller's office manager Ms Alecia. Ms Alecia was extremely rude and over talked me today over the phone AND she hung the phone up on me when she could not resolve my issue. Ms Alecia totally disregarded my requests and did not even attempt to try to meet me halfway nor tried to take care of my requests or provide a alternative. The situation is sensitive and private however the requests that were made were not difficult to provide. Asking for Dr. Scott Miller to sign forms from my employer is not a difficult tasks yet it became a difficult request with Ms Alecia and Dr. Scott Miller. Alecia explained that Dr. Scott Miller refused to sign the forms yet I tried to request a simpler alternative which was a letter of documentation that I was simply seen under her care and I received a NO for that as well. I live an hour away from this office and have made many sacrifices to be seen by Dr. Scott Miller. My close friend referred me to her because of my feminine condition and my desperation to get help however I am highly dissatisfied with my care thus far and the indecent treatment by her office manager Ms Alecia. There was no consideration of what I was trying to explain as the patient who simply was trying to prepare for a surgery that is much needed and requires time away from me being a educator. I have been an educator for 8 years and I love what I do. I have had some difficulties lately with performing my teaching duties and needed help from Dr. Scott Miller and her staff to accommodate me, provide excellent patient care and have my best interest. I was extremely disappointed by their actions today and the outright disrespect from Ms Alecia. The only staff member who seemed to care and tried her best to accommodate was Ms Fonda. I will not be returning to Dr. Scott Miller's office because I will not pay for services and entrust my care in the hands of individuals that do not care for your best interest. Although I don't doubt that Dr. Scott Miller is knowledgeable, qualified and experienced; I could never do business with those that don't care and are rude. Ms Alecia nor Dr. Scott Miller seemed to want to try to help me in any way nor thank me for even being a valued patient. I am totally disappointed. Ms Alecia's behavior and professionalism was a disgrace. If you are looking for a gynecologist who cares and has warm office staff who goes the extra mile to take care of you and accommodate; this is not the place because they care about setting appointments, running tests and filing insurance claims to get paid. So sorry for those that are under the care of this doctor.
Comment - “ Horrible experience! ”
It is with much regret that I must write a negative review regarding my experience with Dr. Scott-Miller's office but I have never felt more disrespected and unaccommodated ever with a physician's office and staff. Today I experienced being totally disregarded, disrespected and dismissed by Dr. Scott Miller's office manager Ms Alecia. Ms Alecia was extremely rude and over talked me today over the phone AND she hung the phone up on me when she could not resolve my issue. Ms Alecia totally disregarded my requests and did not even attempt to try to meet me halfway nor tried to take care of my requests or provide a alternative. The situation is sensitive and private however the requests that were made were not difficult to provide. Asking for Dr. Scott Miller to sign forms from my employer is not a difficult tasks yet it became a difficult request with Ms Alecia and Dr. Scott Miller. Alecia explained that Dr. Scott Miller refused to sign the forms yet I tried to request a simpler alternative which was a letter of documentation that I was simply seen under her care and I received a NO for that as well. I live an hour away from this office and have made many sacrifices to be seen by Dr. Scott Miller. My close friend referred me to her because of my feminine condition and my desperation to get help however I am highly dissatisfied with my care thus far and the indecent treatment by her office manager Ms Alecia. There was no consideration of what I was trying to explain as the patient who simply was trying to prepare for a surgery that is much needed and requires time away from me being a educator. I have been an educator for 8 years and I love what I do. I have had some difficulties lately with performing my teaching duties and needed help from Dr. Scott Miller and her staff to accommodate me, provide excellent patient care and have my best interest. I was extremely disappointed by their actions today and the outright disrespect from Ms Alecia. The only staff member who seemed to care and tried her best to accommodate was Ms Fonda. I will not be returning to Dr. Scott Miller's office because I will not pay for services and entrust my care in the hands of individuals that do not care for your best interest. Although I don't doubt that Dr. Scott Miller is knowledgeable, qualified and experienced; I could never do business with those that don't care and are rude. Ms Alecia nor Dr. Scott Miller seemed to want to try to help me in any way nor thank me for even being a valued patient. I am totally disappointed. Ms Alecia's behavior and professionalism was a disgrace. If you are looking for a gynecologist who cares and has warm office staff who goes the extra mile to take care of you and accommodate; this is not the place because they care about setting appointments, running tests and filing insurance claims to get paid. So sorry for those that are under the care of this doctor.