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Review by Anonymous on March 24, 2015 -
Thomas Purgason, MD - 3600 Matlock Road #100
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Great provider, horrible staff, particularly office manager”
I saw him for eight years. Tolerated the office because I trust him. Finally had a run in with office manager over a prescription and she refused to consult the Dr (I asked her to speak with him about it because I knew he knew the situation.) She then refused to leave a message for him requesting a call back. At one point she cut me off saying, "This isn't up for discussion!" as if she were speaking to a child. Unfortunately that was the point I decided I was done.
Comment - “ Great provider, horrible staff, particularly office manager ”
I saw him for eight years. Tolerated the office because I trust him. Finally had a run in with office manager over a prescription and she refused to consult the Dr (I asked her to speak with him about it because I knew he knew the situation.) She then refused to leave a message for him requesting a call back. At one point she cut me off saying, "This isn't up for discussion!" as if she were speaking to a child. Unfortunately that was the point I decided I was done.