Open full review
Review by
Anonymous
on
March 24, 2015
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Thomas Purgason, MD - 3600 Matlock Road #100
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Great provider, horrible staff, particularly office manager”
I saw him for eight years. Tolerated the office because I trust him. Finally had a run in with office manager over a prescription and she refused to consult the Dr (I asked her to speak with him about it because I knew he knew the situation.) She then refused to leave a message for him requesting a call back. At one point she cut me off saying, "This isn't up for discussion!" as if she were speaking to a child. Unfortunately that was the point I decided I was done.
Comment - “ Great provider, horrible staff, particularly office manager ”
I saw him for eight years. Tolerated the office because I trust him. Finally had a run in with office manager over a prescription and she refused to consult the Dr (I asked her to speak with him about it because I knew he knew the situation.) She then refused to leave a message for him requesting a call back. At one point she cut me off saying, "This isn't up for discussion!" as if she were speaking to a child. Unfortunately that was the point I decided I was done.