Review by K. P. on December 20, 2014 -
Eye Care Associates Inc. - 10 Dutton Dr
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Refusing to return your money”
Office steals your money, will not order contacts, then treats you rudely, refusing to return your money. I wrote a check to "Buckeye Eye Care" on 12/4/14 at their new location, just down the street from their former location of. Modern Optical. That same day, the lady at the desk called and said the contacts I wanted to order were no longer available. I checked the internet that evening and I was able to find the contacts this office claimed was no longer available. I ordered them from the website, but needed a copy of my prescription to complete the order. The following day, Friday, 12/5/14 stopped at the location for a copy of my prescription and to get my check back. The woman at the desk said, "We don't have your check." I asked, "Why not? If you were unable to order my contacts, why did you take my check?" The woman was unable to answer my question and unable to return my money. I called back later and told the woman that the check already cleared my account. If they were unable to order my contacts why did they deposit my check? She again became very rude and said "the owner" would have to write me a check the following week. To this day, I have heard NOTHING from this location, nor have I received my money back.
Comment - “ Refusing to return your money ”
Office steals your money, will not order contacts, then treats you rudely, refusing to return your money. I wrote a check to "Buckeye Eye Care" on 12/4/14 at their new location, just down the street from their former location of. Modern Optical. That same day, the lady at the desk called and said the contacts I wanted to order were no longer available. I checked the internet that evening and I was able to find the contacts this office claimed was no longer available. I ordered them from the website, but needed a copy of my prescription to complete the order. The following day, Friday, 12/5/14 stopped at the location for a copy of my prescription and to get my check back. The woman at the desk said, "We don't have your check." I asked, "Why not? If you were unable to order my contacts, why did you take my check?" The woman was unable to answer my question and unable to return my money. I called back later and told the woman that the check already cleared my account. If they were unable to order my contacts why did they deposit my check? She again became very rude and said "the owner" would have to write me a check the following week. To this day, I have heard NOTHING from this location, nor have I received my money back.