Review by
L. W.
on
April 11, 2014
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Susan Smiga - 1 Medical Center Dr Dhmc Dept Psychiatry
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Dr Smiga won't talk to you outside of the office.”
My son was a patient of Dr Smiga's for approx 6 months. After we switched to a new medicine, he started to have some side effects that I wanted to discuss with her. I put in 5 calls in 5 days requesting to talk to her and it wasn't until I told her nurse that I was going to file a written complaint, did she get back to me. My son was suffering at home as we'll as school and I couldn't even get his Doctor to call me! She started the call with this is Susan Smiga! What can I do for you in a very condescending manner. I knew at that point that I didn't want her to continue to treat my son, she was obviously upset that she had to call me back. So much for patient care. This was the first time I requested to talk to her during the time my son was under her care and I guess she won't talk directly to you, but talks through the nurses. Over the course of a week, this entailed me talking to multiple people and telling them the same information. It would of only taken Dr Smiga 5 minutes to pick up the phone and call me. I now have a new Doctor, who told me I can call her anytime(and yes, she will speak directly to me). She also takes the time to talk to Connor, unlike Dr Smiga who would talk directly to me during the visit. My son was no better off by being treated by Dr. Smiga. He actually left her care in a worse state. I would recommend doing your homework as there are many wonderful doctors out there. My kids are patients at ..... Clinic so I was referred to Dr Smiga as she works for ..... Clinic. Most insurances will pay for doctors in private practice with a referral.
Comment - “ Dr Smiga won't talk to you outside of the office. ”
My son was a patient of Dr Smiga's for approx 6 months. After we switched to a new medicine, he started to have some side effects that I wanted to discuss with her. I put in 5 calls in 5 days requesting to talk to her and it wasn't until I told her nurse that I was going to file a written complaint, did she get back to me. My son was suffering at home as we'll as school and I couldn't even get his Doctor to call me! She started the call with this is Susan Smiga! What can I do for you in a very condescending manner. I knew at that point that I didn't want her to continue to treat my son, she was obviously upset that she had to call me back. So much for patient care. This was the first time I requested to talk to her during the time my son was under her care and I guess she won't talk directly to you, but talks through the nurses. Over the course of a week, this entailed me talking to multiple people and telling them the same information. It would of only taken Dr Smiga 5 minutes to pick up the phone and call me. I now have a new Doctor, who told me I can call her anytime(and yes, she will speak directly to me). She also takes the time to talk to Connor, unlike Dr Smiga who would talk directly to me during the visit. My son was no better off by being treated by Dr. Smiga. He actually left her care in a worse state. I would recommend doing your homework as there are many wonderful doctors out there. My kids are patients at ..... Clinic so I was referred to Dr Smiga as she works for ..... Clinic. Most insurances will pay for doctors in private practice with a referral.