Review by
Anonymous
on
July 07, 2015
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St. Luke's Orthopedic Care - Phillipsburg - 755 Memorial Parkway Building 200, Suite 201
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Very Poor Experience, Would Not Recommend to Anyone”
I found the office staff to be extremely unprofessional and rude. They told me one thing on the phone, and in person told me something else. When I pointed out that I brought what they and my PCP told me to bring, they called me names and lectured me on how I am responsible to know what to bring. When I became upset, they lectured me on the "appropriate" and "acceptable" voice level to use in their office and how to treat their employees, then told me they have a "zero tolerance" policy and threatened to have me escorted off the premises. I left to obtain the proper paperwork from my PCP, and returned shortly with it. The woman at the front desk ignored me. I had to stand directly in front of her to get her to acknowledge me and even then she rudely asked me what I wanted. When I told her I wanted to finish the registration process, she told me someone would be out soon to see me. I waited and when the woman finally came out, she told me that because of their zero tolerance policy I would not be accepted as a patient. I waited three weeks for this appointment. It's for a consultation on a shattered ankle that has 2 plates, 9 screws in it and is exhibiting enough swelling and pain to make it impossible to walk about 50% of the time. I would never recommend this office to anyone. My experience with it was abuse, lies, and no treatment. Don't waste your time.
Comment - “ Very Poor Experience, Would Not Recommend to Anyone ”
I found the office staff to be extremely unprofessional and rude. They told me one thing on the phone, and in person told me something else. When I pointed out that I brought what they and my PCP told me to bring, they called me names and lectured me on how I am responsible to know what to bring. When I became upset, they lectured me on the "appropriate" and "acceptable" voice level to use in their office and how to treat their employees, then told me they have a "zero tolerance" policy and threatened to have me escorted off the premises. I left to obtain the proper paperwork from my PCP, and returned shortly with it. The woman at the front desk ignored me. I had to stand directly in front of her to get her to acknowledge me and even then she rudely asked me what I wanted. When I told her I wanted to finish the registration process, she told me someone would be out soon to see me. I waited and when the woman finally came out, she told me that because of their zero tolerance policy I would not be accepted as a patient. I waited three weeks for this appointment. It's for a consultation on a shattered ankle that has 2 plates, 9 screws in it and is exhibiting enough swelling and pain to make it impossible to walk about 50% of the time. I would never recommend this office to anyone. My experience with it was abuse, lies, and no treatment. Don't waste your time.