Open full review
Review by
Sabrina G.
on
July 10, 2015
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South Texas Renal Care Group - 343 W. Houston St. Ste. 703
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Customer service is still available”
My father is 58 yrs old and a month ago we we found out he had stage 5 Renal failure. The whole staff at south Texas Renal has wowed my family. We have been in a world wind and every facility from the front desk Dorothy, Maryanne to the ladies in the back office have been very patient with us. My dad is very challenging because he has high anxiety and the whole staff has decipated his worries
The fact that Doctor Broumand speaks fluent Spanish helps immensely adding the his superior level of attention to detail. He had my dad smiling and comfortable with his words of motivation.
Comment - “ Customer service is still available ”
My father is 58 yrs old and a month ago we we found out he had stage 5 Renal failure. The whole staff at south Texas Renal has wowed my family. We have been in a world wind and every facility from the front desk Dorothy, Maryanne to the ladies in the back office have been very patient with us. My dad is very challenging because he has high anxiety and the whole staff has decipated his worries The fact that Doctor Broumand speaks fluent Spanish helps immensely adding the his superior level of attention to detail. He had my dad smiling and comfortable with his words of motivation.