Review by K K. on March 07, 2016 -
Roy Langley - 3201 Jermantown Rd Suite 250
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Has the rudest staff”
I have been going to Dr. Langley for a while now and only recently missed my appointment by 30 minutes. I called to ask if they could rescheduled my appointment and got a whole lecture on how I need to pay the $50 fee for no show. And when I asked to speak to the office manager she wouldn't let me get a word in. I tried to tell her that I got the appointment reminder but didn't get around to hearing it till the night before the appointment. By then it was too late and I couldn't cancel the appointment. As a result I did not confirm or cancel the appointment but was automatically assessed a no show fee. Personally I don't have a problem paying the fee, but I had expected the staff to at least hear what I had to say. The office manager was very rude and she started yelling at me telling me how their system works and then she hung up on me. All I can say, is don't ever miss your appointment because you'll have to deal with his rude staff. As a result of this horrible experience I am now going to a different doctor with a more courteous staff.
Comment - “ Has the rudest staff ”
I have been going to Dr. Langley for a while now and only recently missed my appointment by 30 minutes. I called to ask if they could rescheduled my appointment and got a whole lecture on how I need to pay the $50 fee for no show. And when I asked to speak to the office manager she wouldn't let me get a word in. I tried to tell her that I got the appointment reminder but didn't get around to hearing it till the night before the appointment. By then it was too late and I couldn't cancel the appointment. As a result I did not confirm or cancel the appointment but was automatically assessed a no show fee. Personally I don't have a problem paying the fee, but I had expected the staff to at least hear what I had to say. The office manager was very rude and she started yelling at me telling me how their system works and then she hung up on me. All I can say, is don't ever miss your appointment because you'll have to deal with his rude staff. As a result of this horrible experience I am now going to a different doctor with a more courteous staff.