Review by Marcia S. on February 07, 2023 -
Rheumatology Associates - Plano - 1200 Medical Ave Ste 103
Office & Staff Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
“Good”
Support staff is inadequate. You leave a voicemail message and let them know you are at work and they continue to call you there 10 times and you end up calling accounting and they finally call you at that number. When I was in for my appointment, the pulse reader was not working. The nurse could not take my pulse. Her phone was dead therefore no pulse was taken.
They leave you a message and no call back number. I could go on and on.
Comment - “ Good ”
Support staff is inadequate. You leave a voicemail message and let them know you are at work and they continue to call you there 10 times and you end up calling accounting and they finally call you at that number. When I was in for my appointment, the pulse reader was not working. The nurse could not take my pulse. Her phone was dead therefore no pulse was taken. They leave you a message and no call back number. I could go on and on.