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Review by G. S. on February 15, 2018 -
Family Medicine Associates of Central New York PC - 5586 LEGIONNAIRE DR Suite 1
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills
- Clear explanations
- Trust in Decision Making
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Very bad customer service”
I called to get bloodwork done on Tuesday Feb. 13,2018. They said we have an opening for tomorrow at 1:15. I said ok great, I'll take it. I even confirmed again, ok, so tomorrow, which would be the 14th. Yep, you're all set for tomorrow. I asked about the fasting because of cholesterol check. 4-6 hour fasting. S at the end , I again say so we're all set for tomorrow? Yep all set. See you tomorrow. I get there and they tell me next week and I must be mistaken. Nope, how do you mistake tomorrow.
Comment - “ Very bad customer service ”
I called to get bloodwork done on Tuesday Feb. 13,2018. They said we have an opening for tomorrow at 1:15. I said ok great, I'll take it. I even confirmed again, ok, so tomorrow, which would be the 14th. Yep, you're all set for tomorrow. I asked about the fasting because of cholesterol check. 4-6 hour fasting. S at the end , I again say so we're all set for tomorrow? Yep all set. See you tomorrow. I get there and they tell me next week and I must be mistaken. Nope, how do you mistake tomorrow.