Review by Anonymous on April 29, 2015 -
Glaucoma Associates of Northern California - 55 Stevenson St
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Inefficient and incompetent practice”
This doctor may be credentialed and friendly, but he is incompetent. The practice is money-grubbing, surgery-pushing, and completely inefficient and irrational. I was sent for a consultation - which should be a 15 min discussion - and was told it would be covered by insurance. Instead I got 6 different junior people (looked like high school age) to carelessly and mindlessly conduct different tests, which took over 3 1/2 hours. When there was a big black bar of the machine in my field of vision on one of the tests, the technician said not to worry about that!
There were no other patients in the waiting room that day but the doctor's explanation for the long wait was that he was having a bad day and one appt took 1b minutes longer than planned (which doesn't begin to explain a 3+ hour wait).
He then examined my eyes and hurt me in the process, saying, & oh, I must have pushed too hard & I'd hate to think of what would happen if the surgery was scheduled on one of his bad days.
He explained that I have a 5% chance of a problem, and disingenuously said he would sleep better if I did the surgery. Why pushing surgery for a non-problem?
Then, to add insult to injury, they charged me over $2bb for things they didn't even perform. When questioned, they revised it but didn't reduce my bill. When I challenged this again, they then sent the bill to a collection agency! Unbelievable, unprofessional, egregious practice.
If you value your eyesight, go somewhere else.
Comment - “ Inefficient and incompetent practice ”
This doctor may be credentialed and friendly, but he is incompetent. The practice is money-grubbing, surgery-pushing, and completely inefficient and irrational. I was sent for a consultation - which should be a 15 min discussion - and was told it would be covered by insurance. Instead I got 6 different junior people (looked like high school age) to carelessly and mindlessly conduct different tests, which took over 3 1/2 hours. When there was a big black bar of the machine in my field of vision on one of the tests, the technician said not to worry about that! There were no other patients in the waiting room that day but the doctor's explanation for the long wait was that he was having a bad day and one appt took 1b minutes longer than planned (which doesn't begin to explain a 3+ hour wait). He then examined my eyes and hurt me in the process, saying, & oh, I must have pushed too hard & I'd hate to think of what would happen if the surgery was scheduled on one of his bad days. He explained that I have a 5% chance of a problem, and disingenuously said he would sleep better if I did the surgery. Why pushing surgery for a non-problem? Then, to add insult to injury, they charged me over $2bb for things they didn't even perform. When questioned, they revised it but didn't reduce my bill. When I challenged this again, they then sent the bill to a collection agency! Unbelievable, unprofessional, egregious practice. If you value your eyesight, go somewhere else.