Review by
N. E.
on
March 04, 2016
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Anointed Family Medicine - 23845 Church St
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time Not Rated
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“So Disappointed ”
My initial interaction with Dr. Brown was pleasant enough. My problem started after my appointment. I had only gone to Dr. Brown for a preventative screening at my insurer's request. I started receiving lab bills, so I called the lab. They gave me what information they could but suggested that I contact my insurer. When I contacted my insurer I was told that a number of test that were done wasn't covered under preventative. I contacted Dr. Brown's office to inform her of my situation. She seemed to be less than receptive to my needs, she instructed one of her office personnel to have me fax over a copy of the bills and that she would resubmit the claim. Needless to say that I have been trying get some cooperation from Dr. Brown to have this matter resolved. I've spoken with others in her office but she is very elusive. This has been going on for almost six months. I am to the point of frustration. I feel like no one cares.
Comment - “ So Disappointed ”
My initial interaction with Dr. Brown was pleasant enough. My problem started after my appointment. I had only gone to Dr. Brown for a preventative screening at my insurer's request. I started receiving lab bills, so I called the lab. They gave me what information they could but suggested that I contact my insurer. When I contacted my insurer I was told that a number of test that were done wasn't covered under preventative. I contacted Dr. Brown's office to inform her of my situation. She seemed to be less than receptive to my needs, she instructed one of her office personnel to have me fax over a copy of the bills and that she would resubmit the claim. Needless to say that I have been trying get some cooperation from Dr. Brown to have this matter resolved. I've spoken with others in her office but she is very elusive. This has been going on for almost six months. I am to the point of frustration. I feel like no one cares.