Open full review
Review by
Anonymous
on
August 24, 2015
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Practice At 1818 W Fulton St Suite 201 - 1818 W Fulton St Ste 101
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Quite Unprofessional”
She explained, she didn't return our first message because she assumed we were trying to obtain a letter for a comfort animal. She called after my husband left a second message explaining in more detail what my needs were. He set up an appointment for me over the phone. She called back same day and left us a message cancelling, saying she didn't think she'd be a good fit. She had not asked me a single question about my needs. We are scratching our heads. We left message asking her to clarify why, or at least refer us elsewhere, and we haven't heard back yet.
Comment - “ Quite Unprofessional ”
She explained, she didn't return our first message because she assumed we were trying to obtain a letter for a comfort animal. She called after my husband left a second message explaining in more detail what my needs were. He set up an appointment for me over the phone. She called back same day and left us a message cancelling, saying she didn't think she'd be a good fit. She had not asked me a single question about my needs. We are scratching our heads. We left message asking her to clarify why, or at least refer us elsewhere, and we haven't heard back yet.