Review by
Anonymous
on
February 18, 2016
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Practice At 1300 E Central Rd - 1300 E Central Rd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Will Never Go Back”
Dr. Regan seemed less than interested in my problem. He ordered tests to diagnose the pain I was in and when the test results came back he was hard to get a hold of. When I did finally hear from him, he simply read off the MRI results word for word (I had a copy) without any explanation or course of action or recommendations. I had to ask many questions to find out what my options were. Office staff was pleasant the first time I went in, but second time I stood there waiting for 3 staffers to stop chatting and acknowledge my presence--they never did, I walked back to the MRI room myself because I knew where it was. I will not go back to Dr. Regan and would recommend that if you want a caring and invested doctor you should look elsewhere.
Comment - “ Will Never Go Back ”
Dr. Regan seemed less than interested in my problem. He ordered tests to diagnose the pain I was in and when the test results came back he was hard to get a hold of. When I did finally hear from him, he simply read off the MRI results word for word (I had a copy) without any explanation or course of action or recommendations. I had to ask many questions to find out what my options were. Office staff was pleasant the first time I went in, but second time I stood there waiting for 3 staffers to stop chatting and acknowledge my presence--they never did, I walked back to the MRI room myself because I knew where it was. I will not go back to Dr. Regan and would recommend that if you want a caring and invested doctor you should look elsewhere.