Review by
Anonymous
on
September 03, 2014
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WellStar Medical Group East Cobb Medical Center - 1010 Johnson Ferry Road
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Office and communication problems”
As a new patient I scheduled a physical. There was some sort of labelling problem with the blood they drew and I had to return for a redraw. That redraw gave me a painful bruise. I found out later that I did not receive a complete physical. That is a problem because not only do I still need a physical, my insurance will not cover this 'visit' without a deductible.
I've spoken with the administrator but both she and the nurse practitioner claim that there's nothing to be done to correct this mistake and that I'll have to pay for it.
I haven't heard any reason why I should pay for a different service than the one I requested.
Comment - “ Office and communication problems ”
As a new patient I scheduled a physical. There was some sort of labelling problem with the blood they drew and I had to return for a redraw. That redraw gave me a painful bruise. I found out later that I did not receive a complete physical. That is a problem because not only do I still need a physical, my insurance will not cover this 'visit' without a deductible. I've spoken with the administrator but both she and the nurse practitioner claim that there's nothing to be done to correct this mistake and that I'll have to pay for it. I haven't heard any reason why I should pay for a different service than the one I requested.