Review by
Anonymous
on
July 24, 2014
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Arkansas Family Eyecare of Searcy - 1225 W. Beebecapps Expy
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Poor staffing.”
Dr. Crum is a fine practitioner; however, her staff is decidedly lacking. They blame technology frequently for their own mistakes (i.e. a new computer program, a fax machine didn't work). They lost my child's glasses, failed to order replacements for broken frames, and in all took 3 months to finally get my child seeing again (with repeated nudges from me). Once, when I was attempting to contact them, they closed the office, left the answering machine repeating to call back during office hours (which I was), and left a paper note on the door stating they were all off at a meeting. I cancelled future appointments and will not be returning.
Comment - “ Poor staffing. ”
Dr. Crum is a fine practitioner; however, her staff is decidedly lacking. They blame technology frequently for their own mistakes (i.e. a new computer program, a fax machine didn't work). They lost my child's glasses, failed to order replacements for broken frames, and in all took 3 months to finally get my child seeing again (with repeated nudges from me). Once, when I was attempting to contact them, they closed the office, left the answering machine repeating to call back during office hours (which I was), and left a paper note on the door stating they were all off at a meeting. I cancelled future appointments and will not be returning.