Review by A. D. on October 31, 2015 -
Physician Partners of America - 6900 Harris Parkway #300
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Use this practice with caution”
I had been seeing Dr. Moore for chronic pain management, and he did a fair job providing it, then about 4 month ago, on a busy day, I waited over an hour just for my Rx's, my nightmare began. They took the directions for one of my meds and put it only one of my other meds. Because I was tired and in pain, I didn't notice until they repeated the error a second time. When I called the office, the medical assistant refused to consider it was an error and told me it was ordered that way, I would have to make another appt, and pay another $30 copay, if I wanted to talk to the doctor or PA. I thought the error was fixed, they told me they didn't give physical Rxs anymore, they would send it electronically. My family member brought my medication home, and I found they had made another error. I reported it and had wait 9 days without my main pain med, only to get there and find the doctor had just left. I asked the staff to catch him, which they wouldn't, so I had to come back the next day, in pain, frustrated and tired. When I got there,a doctor I had never met before told me that, yes, they had made an error, which they wouldn't admit the first two times. He fixed the error & handed me a physical Rx for it. Then the office manager came in and told me they wouldn't see me any longer because I had gotten angry with them and yelled at the medical assistant and hung up on them out of frustration. After taking my break through pain med every 2 hours for 9 days to partially control my pain, I was in pain and overtired, but they had no empathy. If you use this practice, do so with caution. If they make medication errors 3 times over a few months, you have to wonder what other errors they are making.
Comment - “ Use this practice with caution ”
I had been seeing Dr. Moore for chronic pain management, and he did a fair job providing it, then about 4 month ago, on a busy day, I waited over an hour just for my Rx's, my nightmare began. They took the directions for one of my meds and put it only one of my other meds. Because I was tired and in pain, I didn't notice until they repeated the error a second time. When I called the office, the medical assistant refused to consider it was an error and told me it was ordered that way, I would have to make another appt, and pay another $30 copay, if I wanted to talk to the doctor or PA. I thought the error was fixed, they told me they didn't give physical Rxs anymore, they would send it electronically. My family member brought my medication home, and I found they had made another error. I reported it and had wait 9 days without my main pain med, only to get there and find the doctor had just left. I asked the staff to catch him, which they wouldn't, so I had to come back the next day, in pain, frustrated and tired. When I got there,a doctor I had never met before told me that, yes, they had made an error, which they wouldn't admit the first two times. He fixed the error & handed me a physical Rx for it. Then the office manager came in and told me they wouldn't see me any longer because I had gotten angry with them and yelled at the medical assistant and hung up on them out of frustration. After taking my break through pain med every 2 hours for 9 days to partially control my pain, I was in pain and overtired, but they had no empathy. If you use this practice, do so with caution. If they make medication errors 3 times over a few months, you have to wonder what other errors they are making.