Review by
Anonymous
on
May 24, 2016
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Susan S. Malley, MD - 1 Theall Rd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Horrible experiences ”
I do NOT recommend this doctor at all. She's a nice lady and I'm sure she means well but her comments are very intrusive. She had a student observing her once and the student asked her "how will she (me-the patient) avoid std's since she's on birth control?" And Dr. Malley replied "oh eww she knows she will always use condoms because she doesn't want to get one of the dirty gross std's" ... So yes, the doctor meant well but I was actually offended by that comment. Not only that but the women in her office are extremely rude and just seem like they don't want to be bothered. I never felt welcome by them and I won't return to this doctor again.
---The office staff called me on the phone and read me someone else's test results and told me I had tested positive for herpes type 1 and 2. I went 6 months thinking I had herpes and I even told my boyfriend at the time. He broke up with me and I was ready to take my own life. At my next appointment is when the incident happen that I described above! Dr. Malley's response is what alerted me to demand my test results. Once I got them I saw that I did not test positive and I called her to confirm then. I still have the voicemails of her apologizing over and over. Because she knew the office messed up. That messed with me so bad. I started going to therapy. I realize humans make mistakes. Dr. Malley meant well but at the end of the day she's running a business and my experience there was absolutely horrible. What's even more scary is that someone who really does have herpes is running around thinking she doesn't as she was read my results.
Comment - “ Horrible experiences ”
I do NOT recommend this doctor at all. She's a nice lady and I'm sure she means well but her comments are very intrusive. She had a student observing her once and the student asked her "how will she (me-the patient) avoid std's since she's on birth control?" And Dr. Malley replied "oh eww she knows she will always use condoms because she doesn't want to get one of the dirty gross std's" ... So yes, the doctor meant well but I was actually offended by that comment. Not only that but the women in her office are extremely rude and just seem like they don't want to be bothered. I never felt welcome by them and I won't return to this doctor again. ---The office staff called me on the phone and read me someone else's test results and told me I had tested positive for herpes type 1 and 2. I went 6 months thinking I had herpes and I even told my boyfriend at the time. He broke up with me and I was ready to take my own life. At my next appointment is when the incident happen that I described above! Dr. Malley's response is what alerted me to demand my test results. Once I got them I saw that I did not test positive and I called her to confirm then. I still have the voicemails of her apologizing over and over. Because she knew the office messed up. That messed with me so bad. I started going to therapy. I realize humans make mistakes. Dr. Malley meant well but at the end of the day she's running a business and my experience there was absolutely horrible. What's even more scary is that someone who really does have herpes is running around thinking she doesn't as she was read my results.