Review by
Reginald S.
on
February 10, 2016
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North Texas Preferred Health-Plano - 4708 Alliance Blvd Ste 240
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Doctor is only as good as his staff”
I was impressed with Dr. Duong because he was genuinely concerned about my health. He knew about my medical issue and prescribed a helpful medicine. He set me up with a specialist. My appointment with the specialist is 3 weeks away and I have run out of the medication and my medical issue is better but not gone. I took the prescription to the pharmacy 3 days ago for a refill because I am still sick. His staff has not responded. I called several times and was told that a nurse in the office (name begins with T) is holding up the refill. I guess that in order for me to get well that I will have to see another doctor.
Comment - “ Doctor is only as good as his staff ”
I was impressed with Dr. Duong because he was genuinely concerned about my health. He knew about my medical issue and prescribed a helpful medicine. He set me up with a specialist. My appointment with the specialist is 3 weeks away and I have run out of the medication and my medical issue is better but not gone. I took the prescription to the pharmacy 3 days ago for a refill because I am still sick. His staff has not responded. I called several times and was told that a nurse in the office (name begins with T) is holding up the refill. I guess that in order for me to get well that I will have to see another doctor.