Review by Reginald S. on February 10, 2016 -
North Texas Preferred Health-Plano - 4708 Alliance Blvd Ste 240
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Doctor is only as good as his staff”
I was impressed with Dr. Duong because he was genuinely concerned about my health. He knew about my medical issue and prescribed a helpful medicine. He set me up with a specialist. My appointment with the specialist is 3 weeks away and I have run out of the medication and my medical issue is better but not gone. I took the prescription to the pharmacy 3 days ago for a refill because I am still sick. His staff has not responded. I called several times and was told that a nurse in the office (name begins with T) is holding up the refill. I guess that in order for me to get well that I will have to see another doctor.
Comment - “ Doctor is only as good as his staff ”
I was impressed with Dr. Duong because he was genuinely concerned about my health. He knew about my medical issue and prescribed a helpful medicine. He set me up with a specialist. My appointment with the specialist is 3 weeks away and I have run out of the medication and my medical issue is better but not gone. I took the prescription to the pharmacy 3 days ago for a refill because I am still sick. His staff has not responded. I called several times and was told that a nurse in the office (name begins with T) is holding up the refill. I guess that in order for me to get well that I will have to see another doctor.