Open full review
Review by
Randy H.
on
April 20, 2016
-
Monarch Health - 344 W. Allegan Lower
Office & Staff Evaluation
Practice Evaluation
-
Ease of Getting an Appointment
-
Courtesy of Practice Staff
-
Appearance & Atmosphere of Office
-
Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
-
Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
-
Accuracy of Diagnosis
-
Post-Visit Follow-Up
“Poor Staff”
I do not recommend Monarch Health. I like Dana Harmon. But because of staff issues I am finding another family Dr. They cannot be counted on to return calls, get prescription refills and are anything but courteous. There are many other poor reviews of Monarch Health. The reviews about long wait times, to me, aren't totally justified. Because Dana did spend time with me on my visits. On my last discussion with Dana she said that I was the 5th person to complain today. Enough said.
Comment - “ Poor Staff ”
I do not recommend Monarch Health. I like Dana Harmon. But because of staff issues I am finding another family Dr. They cannot be counted on to return calls, get prescription refills and are anything but courteous. There are many other poor reviews of Monarch Health. The reviews about long wait times, to me, aren't totally justified. Because Dana did spend time with me on my visits. On my last discussion with Dana she said that I was the 5th person to complain today. Enough said.