Open full review
Review by
R. P.
on
April 22, 2016
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Merrilee Leonhardt - 900 S Grand St
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 6 to 10 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Communication Breakdown”
You ever get the feeling someone doesn't like you because they are short, unfriendly, and all business? That's how all my interactions with Dr. Leonhardt felt. I was there for depression, but she seemed like she needed more cheering up than me. I tried a number of times to communicate to her the prescriptions I was already taking and needed refills for, and she kept calling me with questions I already answered, over a period of weeks. I finally went to my primary care for the meds and cancelled my last appointment with her, which Dr. Leonhardt billed me for over a year later. Unbelievably unprofessional in every possible way.
Comment - “ Communication Breakdown ”
You ever get the feeling someone doesn't like you because they are short, unfriendly, and all business? That's how all my interactions with Dr. Leonhardt felt. I was there for depression, but she seemed like she needed more cheering up than me. I tried a number of times to communicate to her the prescriptions I was already taking and needed refills for, and she kept calling me with questions I already answered, over a period of weeks. I finally went to my primary care for the meds and cancelled my last appointment with her, which Dr. Leonhardt billed me for over a year later. Unbelievably unprofessional in every possible way.