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Review by Anonymous on August 20, 2015 -
Mario Ramos - 560 S Paseo Dorotea Suite 2
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Disappointed”
I waited about 45 minutes past my appointment time and was seen for a total of 5 minutes. Dr. Ramos is kind and caring and knows his job. I have no complaints about him. Receptionist is very courteous and professional. Back office staff, however, does not seem to know what they are doing. No problems can be resolved in 1 phone call. It usually takes 5 or 6 calls to resolve issues which should be "routine" and there is never any follow-up done, they don't believe in "Courtesy Calls" to update the patient.
Comment - “ Disappointed ”
I waited about 45 minutes past my appointment time and was seen for a total of 5 minutes. Dr. Ramos is kind and caring and knows his job. I have no complaints about him. Receptionist is very courteous and professional. Back office staff, however, does not seem to know what they are doing. No problems can be resolved in 1 phone call. It usually takes 5 or 6 calls to resolve issues which should be "routine" and there is never any follow-up done, they don't believe in "Courtesy Calls" to update the patient.