Review by R. D. on April 27, 2016 -
Manhattan Women's Health - 993 Park Avenue
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up Not rated
“No Appointments available for an emergency”
have been a patient of Doctor Duperval's for several years and think she is an amazing doctor. I would recommend her to anyone. I have had a lapse of care because I was hit by a car in 2014 and had some extensive injuries to recover from. I am ready to go back and made an appointment, which I could not get for a month, which is May 27th. Yesterday I was back and forth on the phone with the staff because I have developed an issue that needs to be addressed......and was told there was no way they could fit me in ANYWHERE......not with doctor Duperval or her associates......the first "Squeeze in" with a male doctor would be May 12th. I tried to make it clear that the issue probably cannot wait that long...and the response was "Can't you see another doctor"? She apparently has become too busy to see someone who develops an unforeseen issue that requires attention. (Read infection). She has also acquired new staff in my lapse, and there was not one ounce of concern for the fact that It needs to be dealt with now. The woman was cold and had an attitude. NOT what I experienced with her prior staff, who reflected Dr. Duperval's professionalism and concern. I am now forced to find another doctor because the issue needs to be treated. I asked for a referral...and was told I could go to my primary, whom I had already spoken with. He told me to go to the GYN. I am beyond frustrated because I love doctor Duperval.........but unless it is a routine visit you can schedule months in advance it is apparent that you cannot get an appointment with her. Whoever reads this can make their own judgment and decide for themselves whether or not they want to have a similar experience.
Comment - “ No Appointments available for an emergency ”
have been a patient of Doctor Duperval's for several years and think she is an amazing doctor. I would recommend her to anyone. I have had a lapse of care because I was hit by a car in 2014 and had some extensive injuries to recover from. I am ready to go back and made an appointment, which I could not get for a month, which is May 27th. Yesterday I was back and forth on the phone with the staff because I have developed an issue that needs to be addressed......and was told there was no way they could fit me in ANYWHERE......not with doctor Duperval or her associates......the first "Squeeze in" with a male doctor would be May 12th. I tried to make it clear that the issue probably cannot wait that long...and the response was "Can't you see another doctor"? She apparently has become too busy to see someone who develops an unforeseen issue that requires attention. (Read infection). She has also acquired new staff in my lapse, and there was not one ounce of concern for the fact that It needs to be dealt with now. The woman was cold and had an attitude. NOT what I experienced with her prior staff, who reflected Dr. Duperval's professionalism and concern. I am now forced to find another doctor because the issue needs to be treated. I asked for a referral...and was told I could go to my primary, whom I had already spoken with. He told me to go to the GYN. I am beyond frustrated because I love doctor Duperval.........but unless it is a routine visit you can schedule months in advance it is apparent that you cannot get an appointment with her. Whoever reads this can make their own judgment and decide for themselves whether or not they want to have a similar experience.