Open full review
Review by C. P. on September 30, 2016 -
Kilhenny Patrick F MD PC - 1012 First Colonial Rd
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 21 to 30 minutes
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“His office never answers the phone and we've been waiting 3 weeks for results”
He was great about getting us in for a last minute appointment because it was kind of urgent. He scheduled all of these tests, which promptly took care of- but now it has been 3 weeks and we still haven't gotten the test results even though we have called his office about 15 times. His office staff RARELY answer the phone and almost never return calls. It has been extremely frustrating, to say the least.
Comment - “ His office never answers the phone and we've been waiting 3 weeks for results ”
He was great about getting us in for a last minute appointment because it was kind of urgent. He scheduled all of these tests, which promptly took care of- but now it has been 3 weeks and we still haven't gotten the test results even though we have called his office about 15 times. His office staff RARELY answer the phone and almost never return calls. It has been extremely frustrating, to say the least.