Review by Anonymous on October 08, 2015 -
Keisha A Goodison DO PA - 100 E Sample Rd
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office
- Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
- Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis
- Post-Visit Follow-Up
“Unprofessional Staff!”
I have Never had an issue with a primary care physician until I encountered this office! After moving to this area, I selected this practitioner on the Florida Blue list to establish my new PCP. When I called to schedule an appointment, the person in the office, Kyle, argued with me about how to establish Dr. Goodison as my PCP. I assured him I had done this before an was capable of making the change. I left work an hour early, only to wait 1 hour and 40 minutes before seeing the doctor. Dr. Goodison, herself, is very nice, but the office staff is Very Unprofessional. Following my visit, Kyle scheduled me for an appointment with a specialty care physician. He called and left me a message (while I was at work.) Literally two seconds later, I received a message from my sister saying he had called her (at her work) to tell her to have me call him. I was livid. I explained to Kyle that my sister is my EMERGENCY contact, it was unprofessional of him to call her to have her contact me for a non-emergency situation! He was belligerent. I had to call a couple of days later to change the place in which I was to receive a CT. He told me I was being very difficult and to not come back to the office. Again, I have Never had a problem like this, ever! Save a headache, select another practitioner.
Comment - “ Unprofessional Staff! ”
I have Never had an issue with a primary care physician until I encountered this office! After moving to this area, I selected this practitioner on the Florida Blue list to establish my new PCP. When I called to schedule an appointment, the person in the office, Kyle, argued with me about how to establish Dr. Goodison as my PCP. I assured him I had done this before an was capable of making the change. I left work an hour early, only to wait 1 hour and 40 minutes before seeing the doctor. Dr. Goodison, herself, is very nice, but the office staff is Very Unprofessional. Following my visit, Kyle scheduled me for an appointment with a specialty care physician. He called and left me a message (while I was at work.) Literally two seconds later, I received a message from my sister saying he had called her (at her work) to tell her to have me call him. I was livid. I explained to Kyle that my sister is my EMERGENCY contact, it was unprofessional of him to call her to have her contact me for a non-emergency situation! He was belligerent. I had to call a couple of days later to change the place in which I was to receive a CT. He told me I was being very difficult and to not come back to the office. Again, I have Never had a problem like this, ever! Save a headache, select another practitioner.