Open full review
Review by
Edna S.
on
September 05, 2014
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Erlanger Metabolic & Bariatric Surgery - 979 E 3rd St Suite C-620
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 11 to 20 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
- Post-Visit Follow-Up Not rated
“Can't get answers”
Dr. Sanborn is very nice and I would trust him to do my surgery, however every time I call the staff says "your chart is on his desk and we will let you know as soon as he lets us know ". It has been about 6 weeks and I still can't get an answer about me getting the surgery, Unless my chart keeps getting put on the bottom of the pile, I think I should have an answer by now. One person said "I am going to pull your chart and go over it with a fine tooth comb to see if we have everything" never got a reply. I paid my $150 went to the classes, went to the other doctors I was required to see. Still nothing.
Comment - “ Can't get answers ”
Dr. Sanborn is very nice and I would trust him to do my surgery, however every time I call the staff says "your chart is on his desk and we will let you know as soon as he lets us know ". It has been about 6 weeks and I still can't get an answer about me getting the surgery, Unless my chart keeps getting put on the bottom of the pile, I think I should have an answer by now. One person said "I am going to pull your chart and go over it with a fine tooth comb to see if we have everything" never got a reply. I paid my $150 went to the classes, went to the other doctors I was required to see. Still nothing.