Review by
Anonymous
on
February 24, 2009
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Dr. Timothy Leong, DMD - 8878 E Tanque Verde Rd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Their careless mistake cost me $460”
My current insurance benefit period started on 02/01/09. During my previous benefit period (02/01/08 to 01/31/09) I underwent extensive dental work at Dr. Leong's office. When, towards the end of 2008, my charges reached the yearly maximum we agreed to take a break and to complete the remaining dental work during the next benefit period. Then I told his secretary that I was not sure about the exact start date of my next benefit period, and asked her whether she could possibly look it up and schedule my next appointment after that date. She answered "Certainly!" and scheduled me for a crown on 01/15/09. However, unbeknownst to me, that date was still within my old benefit period! Trusting her, I showed up at the appointment. Now, however, I have received a letter from United Concordia stating that they will not pay for that crown because it was placed during my maxed-out benefit period. If she had paid attention and scheduled my appointment just two weeks later, I would have saved $460.
Comment - “ Their careless mistake cost me $460 ”
My current insurance benefit period started on 02/01/09. During my previous benefit period (02/01/08 to 01/31/09) I underwent extensive dental work at Dr. Leong's office. When, towards the end of 2008, my charges reached the yearly maximum we agreed to take a break and to complete the remaining dental work during the next benefit period. Then I told his secretary that I was not sure about the exact start date of my next benefit period, and asked her whether she could possibly look it up and schedule my next appointment after that date. She answered "Certainly!" and scheduled me for a crown on 01/15/09. However, unbeknownst to me, that date was still within my old benefit period! Trusting her, I showed up at the appointment. Now, however, I have received a letter from United Concordia stating that they will not pay for that crown because it was placed during my maxed-out benefit period. If she had paid attention and scheduled my appointment just two weeks later, I would have saved $460.