Review by
V. W.
on
September 22, 2015
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Dr. Richard Puschinsky, MD - 624 Quaker Lane Suite C103
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“My experience Dr Richard Puschinsky”
I went to Dr. Puschinsky's office to have a diagnosis either confirmed or ruled out; upon arrival for my appointment I was not notified of any delay in seeing patients but ended up being there for two hours with a 4mth old. The procedure was a cystoscopy. The office appears outdated, unclean, and cluttered. Once Dr.Puschinsky came in the room there was no explanation as to what was about to be done, what to expect, or for that matter there was little to no talking to me. He appeared rushed, agitated, and very rude. Once he was ready to begin the procedure he was very aggressive and forceful resulting in me feeling the scope ripping through as he inserted it into my urethra causing a tear. He only looked in my bladder for about 30 seconds and after he finished he got up and began to exit the room without even saying a thing other than "come back in two weeks for DMSO treatments". I quickly asked what does that mean? Do I have IC or not what did you see? All he said was "your symptoms seem to be consistent with that" and shut the door. He did not even ask if I had any questions, give me post procedure directions, or tell me what to expect in the next 24-48 hours. His assistant attempted to answer a few of my questions as best she could but I was left in such an abrupt manner I was speechless. Having worked in emergency medicine for 6 years I have had numerous interactions with physicians of every speciality and have never personally seen such horrible bedside manner. When working in the ER we often times had to do urinary catheters and it was always a servile procedure with sterile gloves during this procedure it concerned me that he did not wear sterile gloves so when I asked around if he should have had sterile gloves I received mixed answers of yes and no but also encountered two friends whom work in the medical field that have experience with him one of which gave the advice of "do not go back there change doctors now!" I left feeling violated, frustrated, and had more questions than when I went in. I went the next day and requested to have my records transferred to another urologist due to in the inadequacy of my experience in addition to learning of two others who have experienced his lack of professionalism and him doing a aggressive procedure on one of them as well. I was told they work on records on Monday and Wednesday morning and it should be done the following Monday I went to the new urologist two weeks later and he still had not received the medical records transfer or transcript of the procedure. His office staff called to get a copy for his review while I was there and much to my expectation I was told "he didn't really document much in regards to the procedure". I asked what the purpose of DMSO treatments was; only to be told that is a somewhat outdated treatment that the new urologist no longer even uses. After many questions and a pelvic exam I was told the new urologist does not believe I have the signs or symptoms of IC. This experience overall was horrible and the purpose of my review is to prevent others from enduring the same experience, trauma, and violation I endured.
Comment - “ My experience Dr Richard Puschinsky ”
I went to Dr. Puschinsky's office to have a diagnosis either confirmed or ruled out; upon arrival for my appointment I was not notified of any delay in seeing patients but ended up being there for two hours with a 4mth old. The procedure was a cystoscopy. The office appears outdated, unclean, and cluttered. Once Dr.Puschinsky came in the room there was no explanation as to what was about to be done, what to expect, or for that matter there was little to no talking to me. He appeared rushed, agitated, and very rude. Once he was ready to begin the procedure he was very aggressive and forceful resulting in me feeling the scope ripping through as he inserted it into my urethra causing a tear. He only looked in my bladder for about 30 seconds and after he finished he got up and began to exit the room without even saying a thing other than "come back in two weeks for DMSO treatments". I quickly asked what does that mean? Do I have IC or not what did you see? All he said was "your symptoms seem to be consistent with that" and shut the door. He did not even ask if I had any questions, give me post procedure directions, or tell me what to expect in the next 24-48 hours. His assistant attempted to answer a few of my questions as best she could but I was left in such an abrupt manner I was speechless. Having worked in emergency medicine for 6 years I have had numerous interactions with physicians of every speciality and have never personally seen such horrible bedside manner. When working in the ER we often times had to do urinary catheters and it was always a servile procedure with sterile gloves during this procedure it concerned me that he did not wear sterile gloves so when I asked around if he should have had sterile gloves I received mixed answers of yes and no but also encountered two friends whom work in the medical field that have experience with him one of which gave the advice of "do not go back there change doctors now!" I left feeling violated, frustrated, and had more questions than when I went in. I went the next day and requested to have my records transferred to another urologist due to in the inadequacy of my experience in addition to learning of two others who have experienced his lack of professionalism and him doing a aggressive procedure on one of them as well. I was told they work on records on Monday and Wednesday morning and it should be done the following Monday I went to the new urologist two weeks later and he still had not received the medical records transfer or transcript of the procedure. His office staff called to get a copy for his review while I was there and much to my expectation I was told "he didn't really document much in regards to the procedure". I asked what the purpose of DMSO treatments was; only to be told that is a somewhat outdated treatment that the new urologist no longer even uses. After many questions and a pelvic exam I was told the new urologist does not believe I have the signs or symptoms of IC. This experience overall was horrible and the purpose of my review is to prevent others from enduring the same experience, trauma, and violation I endured.