Open full review
Review by
Anonymous
on
August 20, 2015
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WESTERN PRIMARY CARE - 560 S Paseo Dorotea Ste 2
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time 31 minutes or more
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Disappointed”
I waited about 45 minutes past my appointment time and was seen for a total of 5 minutes. Dr. Ramos is kind and caring and knows his job. I have no complaints about him. Receptionist is very courteous and professional. Back office staff, however, does not seem to know what they are doing. No problems can be resolved in 1 phone call. It usually takes 5 or 6 calls to resolve issues which should be "routine" and there is never any follow-up done, they don't believe in "Courtesy Calls" to update the patient.
Comment - “ Disappointed ”
I waited about 45 minutes past my appointment time and was seen for a total of 5 minutes. Dr. Ramos is kind and caring and knows his job. I have no complaints about him. Receptionist is very courteous and professional. Back office staff, however, does not seem to know what they are doing. No problems can be resolved in 1 phone call. It usually takes 5 or 6 calls to resolve issues which should be "routine" and there is never any follow-up done, they don't believe in "Courtesy Calls" to update the patient.