Open full review
Review by
Anonymous
on
May 10, 2010
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National Vision Inc. - 210 SW Greenville Blvd
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
- Handling of Billing & Insurance Not rated
- Average Wait Time Not rated
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“The most INCOMPETENT staff I have ever dealt with”
The staff is incredibly unfriendly and incompetent. I ordered contact lenses from them and they told me they would arrive in 2 weeks. I went in after 3 weeks to pick them up, and they said they wouldn't be in for another week. I then canceled my order, but they never refunded the money I had already paid. Also, the optometrist rushes the eye exam and is unfriendly as well. Dealing with this office is frustrating, my advice is to find anywhere else in Lubbock to get your eyes checked.
Comment - “ The most INCOMPETENT staff I have ever dealt with ”
The staff is incredibly unfriendly and incompetent. I ordered contact lenses from them and they told me they would arrive in 2 weeks. I went in after 3 weeks to pick them up, and they said they wouldn't be in for another week. I then canceled my order, but they never refunded the money I had already paid. Also, the optometrist rushes the eye exam and is unfriendly as well. Dealing with this office is frustrating, my advice is to find anywhere else in Lubbock to get your eyes checked.