Review by
J. R.
on
February 13, 2012
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Demetrio Sanchez, MD - 5135 Edloe St
Office & Staff Evaluation
Practice Evaluation
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Ease of Getting an Appointment
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Courtesy of Practice Staff
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Appearance & Atmosphere of Office
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Handling of Billing & Insurance
- Average Wait Time Less than 5 minutes
Provider Evaluation
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Willingness to Spend Time with You
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
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Accuracy of Diagnosis
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Post-Visit Follow-Up
“Excellent Hearing care”
Based on ten plus years of service and having bought several pairs of hearing aids through Acoustic Hearing Center, I can honestly give Dr. Sanchez and his team my highest recommendation. Hearing aids need periodic cleaning and repair. Dr. Sanchez’ team does all this on site, and often while you wait. And when they do have to send it back to the factory for repair it is treated like a priority. I have on occasion tried other places because they were closer or because they were in-network with my insurance, only to find they were not on-the-ball and they often figure you will be happy to have your hearing aids back whenever they get them to you, even if that is two weeks. People who depend on their hearing aids know this is unacceptable. That’s just the service part. Getting the right hearing aid and not being treated like a business opportunity is the other. I have been very happy with the hearing aids I’ve bought, and I not only feel like I got the right ones for my lifestyle and budget, but that Dr. Sanchez had the expertise and took the time to fine tune them optimally for me. There is no substitute for people who like what they do and who strive for customer satisfaction for its own sake.
Comment - “ Excellent Hearing care ”
Based on ten plus years of service and having bought several pairs of hearing aids through Acoustic Hearing Center, I can honestly give Dr. Sanchez and his team my highest recommendation. Hearing aids need periodic cleaning and repair. Dr. Sanchez’ team does all this on site, and often while you wait. And when they do have to send it back to the factory for repair it is treated like a priority. I have on occasion tried other places because they were closer or because they were in-network with my insurance, only to find they were not on-the-ball and they often figure you will be happy to have your hearing aids back whenever they get them to you, even if that is two weeks. People who depend on their hearing aids know this is unacceptable. That’s just the service part. Getting the right hearing aid and not being treated like a business opportunity is the other. I have been very happy with the hearing aids I’ve bought, and I not only feel like I got the right ones for my lifestyle and budget, but that Dr. Sanchez had the expertise and took the time to fine tune them optimally for me. There is no substitute for people who like what they do and who strive for customer satisfaction for its own sake.