Review by M. V. on June 12, 2016 -
Cohen Children's Northwell Health Physician Partners General Pediatrics at Islandia - 3001 Express Drive North Suite 100
Office & Staff Evaluation
Practice Evaluation
- Ease of Getting an Appointment
- Courtesy of Practice Staff
- Appearance & Atmosphere of Office Not rated
- Handling of Billing & Insurance Not rated
- Average Wait Time Not Rated
Provider Evaluation
- Willingness to Spend Time with You Not rated
- Listening Skills Not rated
- Clear explanations Not rated
- Trust in Decision Making Not rated
- Accuracy of Diagnosis Not rated
- Post-Visit Follow-Up Not rated
“Office Staff AWFUL”
I switched my child's primary care provider to Dr. Serotoff because I heard she was awesome, and that she is a concussion specialist. As my child's PRIMARY care provider, I expected to be able to see the doctor when my child had an issue. I was wrong! When I called saying my child hit her head playing, the office person told me that is a specialized visit and I couldn't see the doctor for WEEKS! If you use this office, please lie to the office staff about why you need to see the doctor, or you may not get your needed appointment. I ended up switching primaries so that my child could be seen. She had a concussion! The doctor is great, the office staff uncaring!
Comment - “ Office Staff AWFUL ”
I switched my child's primary care provider to Dr. Serotoff because I heard she was awesome, and that she is a concussion specialist. As my child's PRIMARY care provider, I expected to be able to see the doctor when my child had an issue. I was wrong! When I called saying my child hit her head playing, the office person told me that is a specialized visit and I couldn't see the doctor for WEEKS! If you use this office, please lie to the office staff about why you need to see the doctor, or you may not get your needed appointment. I ended up switching primaries so that my child could be seen. She had a concussion! The doctor is great, the office staff uncaring!